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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Attempting to print from two different Windows 8.1 systems to three different (2 are the same brand Epson FX-890) tractor feed printers results in the entire document printing but the right margin is about 25-30% in the page resulting in everything printing out of alignment.
I have reinstalled the drivers changed every setting I can think of. I spoke with Epson tech support which referred me to Microsoft Tech Support which is not free. The exact same documents print just fine using these printers on Windows XP, Windows 7 and Windows 8 we only experience this problem with Windows 8.1 systems.
I know that isn't a lot to go on but thanks in advance for any help, at this point my only option is to revert the system back to Win 8.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The driver that Epson included in Windows 8.1 will not have the rendering issue since it uses the XPS rendering path rather than GDI rendering. The graphics change that impacts this class of devices is only in Windows 8.1. Windows 8 does not contain this change
My clients have no patience for Microsoft. We are looking at alternative operating systems, solutions, etc. It is totally unacceptable for this ****.
Yeah, good luck with that.
My clients have no patience for Microsoft.
We are looking at alternative operating systems, solutions, etc.
It is totally unacceptable for this ****.
Same Issue Here, Below are the details,
ShareName : 1020
PortName : USB002
DriverName : HP LaserJet 1020
Location :
Comment :
SeparatorPageFile :
PrintProcessor : HP1020PrintProc
Datatype : IMF
Shared : True
Published : False
PermissionSDDL :
RenderingMode :
KeepPrintedJobs : False
Priority : 1
DefaultJobPriority : 0
StartTime : 0
UntilTime : 0
PrinterStatus : Normal
JobCount : 0
DisableBranchOfficeLogging :
BranchOfficeOfflineLogSizeMB :
PS C:> get-printerdriver|format-list
Name : Microsoft XPS Document Writer v4
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\System32\DriverStore\FileRepository\ntprin
t.inf_amd64_64a5c2d136933c8f\Amd64\mxdwdrv.dll
DataFile : C:\Windows\System32\DriverStore\FileRepository\prnms0
01.inf_amd64_4fa1863520b2418e\MXDW.gpd
ConfigFile : C:\WINDOWS\System32\DriverStore\FileRepository\prnms0
03.inf_amd64_02291d7288731918\Amd64\PrintConfig.dll
HelpFile :
DependentFiles : {C:\Windows\System32\DriverStore\FileRepository\prnms
001.inf_amd64_4fa1863520b2418e\MXDW-manifest.ini, C:\
Windows\System32\DriverStore\FileRepository\prnms001.
inf_amd64_4fa1863520b2418e\MXDW-pipelineconfig.xml, C
:\Windows\System32\DriverStore\FileRepository\prnms00
1.inf_amd64_4fa1863520b2418e\mxdwdui.dll, C:\WINDOWS\
System32\DriverStore\FileRepository\ntprint.inf_amd64
_64a5c2d136933c8f\Amd64\UNIRES.DLL...}
Monitor :
DefaultDatatype :
Date :
MajorVersion : 4
DriverVersion : 1688863374327808
Manufacturer : Microsoft
OEMUrl :
HardwareID : {0f4130dd-19c7-7ab6-99a1-980f03b2ee4e}
Provider : Microsoft
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0
01.inf_amd64_4fa1863520b2418e\prnms001.inf
IsPackageAware : True
CoreDriverDependencies :
PreviousCompatibleNames :
Name : Send To Microsoft OneNote 2010 Driver
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\sendtoonenote
.gpd
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrvui.dll
HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrv.hlp
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdnames.gpd
, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stddtype.gd
l, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdschem.g
dl, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdschmx.
gdl...}
Monitor :
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 0
Manufacturer :
OEMUrl :
HardwareID :
Provider :
PrintProcessor :
VendorSetup :
ColorProfiles :
InfPath :
IsPackageAware : False
CoreDriverDependencies :
PreviousCompatibleNames :
Name : Microsoft Shared Fax Driver
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSDRV.DLL
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL
HelpFile :
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSWZRD.DLL,
C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSTIFF.DLL,
C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSRES.DLL,
C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSAPI.DLL}
Monitor :
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 1688863374327808
Manufacturer : Microsoft
OEMUrl :
HardwareID : microsoftmicrosoft_s7d14
Provider : Microsoft
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0
02.inf_amd64_77839a7cc2b8a037\prnms002.inf
IsPackageAware : True
CoreDriverDependencies :
PreviousCompatibleNames :
Name : Microsoft enhanced Point and Print compatibility
driver
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare.gpd
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PrintConfig.d
ll
HelpFile :
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare-pip
elineconfig.xml}
Monitor :
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 1688863374327808
Manufacturer : Microsoft
OEMUrl :
HardwareID : microsoftmicrosoft_musd
Provider : Microsoft
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0
03.inf_amd64_02291d7288731918\prnms003.inf
IsPackageAware : True
CoreDriverDependencies :
PreviousCompatibleNames :
Name : HP LaserJet 1020
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\sdhp1020.dll
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\SDhp1020.SDD
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\suhp1020.dll
HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\SDhp1020.CHM
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\GChp1020.dll
, C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.EN
T,
C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.VER}
Monitor : HPLJ1020LM
DefaultDatatype : RAW
Date :
MajorVersion : 3
DriverVersion : 566331595921941116
Manufacturer : HP
OEMUrl :
HardwareID : usbprint\hewlett-packardhp_la26dd
Provider : Hewlett-Packard
PrintProcessor : HP1020PrintProc
VendorSetup :
ColorProfiles :
InfPath : C:\windows\System32\DriverStore\FileRepository\hplj10
20.inf_amd64_5ffa82d4dfa98331\hplj1020.inf
IsPackageAware : False
CoreDriverDependencies :
PreviousCompatibleNames :
Name : EPSON LX-300+II ESC/P
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.DLL
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSD070M.GPD
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL
HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.HLP
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSDRES0.DLL
, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSD070M.IN
I, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSUIPI1.D
LL, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSRDPI0.
DLL...}
Monitor : EPSON SIDM BS64MonitorB
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 1407379178520576
Manufacturer : EPSON
OEMUrl : http://www.epson.com/
HardwareID : usbprint\epsonlx-300+7c5d
Provider : EPSON
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\WINDOWS\System32\DriverStore\FileRepository\ebsd07
0m.inf_amd64_4e4c5fc144f15dc0\ebsd070m.inf
IsPackageAware : False
CoreDriverDependencies :
PreviousCompatibleNames :
Name : EPSON LX-300+ /II
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.DLL
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7MDL05.GPD
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL
HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.HLP
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7RES01.DLL
, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7MDL05.DL
L, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7PII00.I
NI, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7UIP00.
DLL...}
Monitor : Epson Inbox Language Monitor01
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 1688854573678592
Manufacturer : Epson
OEMUrl :
HardwareID : epsonlx-300+7c5d
Provider : Epson
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\WINDOWS\System32\DriverStore\FileRepository\prnep0
04.inf_amd64_96a4cea6d266cee1\prnep004.inf
IsPackageAware : True
CoreDriverDependencies :
PreviousCompatibleNames :
Name : CutePDF Writer
ComputerName :
PrinterEnvironment : Windows x64
Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL
DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\CUTEPDFW.PPD
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS5UI.DLL
HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.HLP
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.NTF}
Monitor :
DefaultDatatype : RAW
Date :
MajorVersion : 3
DriverVersion : 0
Manufacturer :
OEMUrl :
HardwareID :
Provider :
PrintProcessor :
VendorSetup :
ColorProfiles :
InfPath :
IsPackageAware : False
CoreDriverDependencies :
PreviousCompatibleNames :
Name : Microsoft enhanced Point and Print compatibility
driver
ComputerName :
PrinterEnvironment : Windows NT x86
Path : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\mxdwdrv.dl
l
DataFile : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare.g
pd
ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\PrintConfi
g.dll
HelpFile :
DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare-
pipelineconfig.xml}
Monitor :
DefaultDatatype :
Date :
MajorVersion : 3
DriverVersion : 1688863374327808
Manufacturer : Microsoft
OEMUrl :
HardwareID : microsoftmicrosoft_musd
Provider : Microsoft
PrintProcessor : winprint
VendorSetup :
ColorProfiles :
InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0
03.inf_x86_44d40e16732ce8ee\prnms003.inf
IsPackageAware : True
CoreDriverDependencies :
PreviousCompatibleNames :
NxN resolution would be 300x300, 600x600, any resolution where N==N.
The issue here is exposed when devices that support non-square resolutions such as 120x144 or 1200x1800, use the Graphics Device Interface (GDI) to render content to page.
Currently the companies that manufacture these type of devices have made contact with MS through the process their respective companies have with MS support.
As you stated, posting messages will not result in a solution. If anyone here has a support contract with Microsoft, reporting the issue through that channel is the process to get traction on this graphics issue.
Having the discussion in this forum will provide additional context for the group that provide support but the forum will not be the primary source for the issue. I know Arun and he and I have pointed Forums content to the group that have brought this issue to the correct team.
The group that needs to address this issue has been alerted. The support team is engaged with the graphics team due to information that they obtained through their communication channel
When additional public information becomes available, I will post it here.
