Attempting to print from two different Windows 8.1 systems to three different (2 are the same brand Epson FX-890) tractor feed printers results in the entire document printing but the right margin is about 25-30% in the page resulting in everything printing out of alignment. I have reinstalled the drivers changed every setting I can think of. I spoke with Epson tech support which referred me to Microsoft Tech Support which is not free. The exact same documents print just fine using these printers on Windows XP, Windows 7 and Windows 8 we only experience this problem with Windows 8.1 systems. I know that isn't a lot to go on but thanks in advance for any help, at this point my only option is to revert the system back to Win 8. Thanks.

Tractor feed printers margin issues in Windows 8.1

Anonymous

My clients have no patience for Microsoft. We are looking at alternative operating systems, solutions, etc. It is totally unacceptable for this ****.

Yeah, good luck with that.

0 comments

Anonymous

My clients have no patience for Microsoft.

We are looking at alternative operating systems, solutions, etc.

It is totally unacceptable for this ****.

0 comments

Anonymous

Same Issue Here, Below are the details,

ShareName : 1020

PortName : USB002

DriverName : HP LaserJet 1020

Location :

Comment :

SeparatorPageFile :

PrintProcessor : HP1020PrintProc

Datatype : IMF

Shared : True

Published : False

PermissionSDDL :

RenderingMode :

KeepPrintedJobs : False

Priority : 1

DefaultJobPriority : 0

StartTime : 0

UntilTime : 0

PrinterStatus : Normal

JobCount : 0

DisableBranchOfficeLogging :

BranchOfficeOfflineLogSizeMB :

PS C:> get-printerdriver|format-list

Name : Microsoft XPS Document Writer v4

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\System32\DriverStore\FileRepository\ntprin

t.inf_amd64_64a5c2d136933c8f\Amd64\mxdwdrv.dll

DataFile : C:\Windows\System32\DriverStore\FileRepository\prnms0

01.inf_amd64_4fa1863520b2418e\MXDW.gpd

ConfigFile : C:\WINDOWS\System32\DriverStore\FileRepository\prnms0

03.inf_amd64_02291d7288731918\Amd64\PrintConfig.dll

HelpFile :

DependentFiles : {C:\Windows\System32\DriverStore\FileRepository\prnms

001.inf_amd64_4fa1863520b2418e\MXDW-manifest.ini, C:\

Windows\System32\DriverStore\FileRepository\prnms001.

inf_amd64_4fa1863520b2418e\MXDW-pipelineconfig.xml, C

:\Windows\System32\DriverStore\FileRepository\prnms00

1.inf_amd64_4fa1863520b2418e\mxdwdui.dll, C:\WINDOWS\

System32\DriverStore\FileRepository\ntprint.inf_amd64

_64a5c2d136933c8f\Amd64\UNIRES.DLL...}

Monitor :

DefaultDatatype :

Date :

MajorVersion : 4

DriverVersion : 1688863374327808

Manufacturer : Microsoft

OEMUrl :

HardwareID : {0f4130dd-19c7-7ab6-99a1-980f03b2ee4e}

Provider : Microsoft

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0

01.inf_amd64_4fa1863520b2418e\prnms001.inf

IsPackageAware : True

CoreDriverDependencies :

PreviousCompatibleNames :

Name : Send To Microsoft OneNote 2010 Driver

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\sendtoonenote

.gpd

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrvui.dll

HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrv.hlp

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdnames.gpd

, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stddtype.gd

l, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdschem.g

dl, C:\WINDOWS\system32\spool\DRIVERS\x64\3\stdschmx.

gdl...}

Monitor :

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 0

Manufacturer :

OEMUrl :

HardwareID :

Provider :

PrintProcessor :

VendorSetup :

ColorProfiles :

InfPath :

IsPackageAware : False

CoreDriverDependencies :

PreviousCompatibleNames :

Name : Microsoft Shared Fax Driver

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSDRV.DLL

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL

HelpFile :

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSWZRD.DLL,

C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSTIFF.DLL,

C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSRES.DLL,

C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSAPI.DLL}

Monitor :

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 1688863374327808

Manufacturer : Microsoft

OEMUrl :

HardwareID : microsoftmicrosoft_s7d14

Provider : Microsoft

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0

02.inf_amd64_77839a7cc2b8a037\prnms002.inf

IsPackageAware : True

CoreDriverDependencies :

PreviousCompatibleNames :

Name : Microsoft enhanced Point and Print compatibility

driver

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare.gpd

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PrintConfig.d

ll

HelpFile :

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare-pip

elineconfig.xml}

Monitor :

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 1688863374327808

Manufacturer : Microsoft

OEMUrl :

HardwareID : microsoftmicrosoft_musd

Provider : Microsoft

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0

03.inf_amd64_02291d7288731918\prnms003.inf

IsPackageAware : True

CoreDriverDependencies :

PreviousCompatibleNames :

Name : HP LaserJet 1020

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\sdhp1020.dll

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\SDhp1020.SDD

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\suhp1020.dll

HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\SDhp1020.CHM

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\GChp1020.dll

, C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.EN

T,

C:\WINDOWS\system32\spool\DRIVERS\x64\3\SUhp1020.VER}

Monitor : HPLJ1020LM

DefaultDatatype : RAW

Date :

MajorVersion : 3

DriverVersion : 566331595921941116

Manufacturer : HP

OEMUrl :

HardwareID : usbprint\hewlett-packardhp_la26dd

Provider : Hewlett-Packard

PrintProcessor : HP1020PrintProc

VendorSetup :

ColorProfiles :

InfPath : C:\windows\System32\DriverStore\FileRepository\hplj10

20.inf_amd64_5ffa82d4dfa98331\hplj1020.inf

IsPackageAware : False

CoreDriverDependencies :

PreviousCompatibleNames :

Name : EPSON LX-300+II ESC/P

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSD070M.GPD

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL

HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.HLP

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSDRES0.DLL

, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSD070M.IN

I, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSUIPI1.D

LL, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EBSRDPI0.

DLL...}

Monitor : EPSON SIDM BS64MonitorB

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 1407379178520576

Manufacturer : EPSON

OEMUrl : http://www.epson.com/

HardwareID : usbprint\epsonlx-300+7c5d

Provider : EPSON

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\WINDOWS\System32\DriverStore\FileRepository\ebsd07

0m.inf_amd64_4e4c5fc144f15dc0\ebsd070m.inf

IsPackageAware : False

CoreDriverDependencies :

PreviousCompatibleNames :

Name : EPSON LX-300+ /II

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7MDL05.GPD

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL

HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.HLP

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7RES01.DLL

, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7MDL05.DL

L, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7PII00.I

NI, C:\WINDOWS\system32\spool\DRIVERS\x64\3\EP7UIP00.

DLL...}

Monitor : Epson Inbox Language Monitor01

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 1688854573678592

Manufacturer : Epson

OEMUrl :

HardwareID : epsonlx-300+7c5d

Provider : Epson

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\WINDOWS\System32\DriverStore\FileRepository\prnep0

04.inf_amd64_96a4cea6d266cee1\prnep004.inf

IsPackageAware : True

CoreDriverDependencies :

PreviousCompatibleNames :

Name : CutePDF Writer

ComputerName :

PrinterEnvironment : Windows x64

Path : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL

DataFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\CUTEPDFW.PPD

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS5UI.DLL

HelpFile : C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.HLP

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.NTF}

Monitor :

DefaultDatatype : RAW

Date :

MajorVersion : 3

DriverVersion : 0

Manufacturer :

OEMUrl :

HardwareID :

Provider :

PrintProcessor :

VendorSetup :

ColorProfiles :

InfPath :

IsPackageAware : False

CoreDriverDependencies :

PreviousCompatibleNames :

Name : Microsoft enhanced Point and Print compatibility

driver

ComputerName :

PrinterEnvironment : Windows NT x86

Path : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\mxdwdrv.dl

l

DataFile : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare.g

pd

ConfigFile : C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\PrintConfi

g.dll

HelpFile :

DependentFiles : {C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare-

pipelineconfig.xml}

Monitor :

DefaultDatatype :

Date :

MajorVersion : 3

DriverVersion : 1688863374327808

Manufacturer : Microsoft

OEMUrl :

HardwareID : microsoftmicrosoft_musd

Provider : Microsoft

PrintProcessor : winprint

VendorSetup :

ColorProfiles :

InfPath : C:\Windows\System32\DriverStore\FileRepository\prnms0

03.inf_x86_44d40e16732ce8ee\prnms003.inf

IsPackageAware : True

CoreDriverDependencies :

PreviousCompatibleNames :

0 comments

Anonymous

NxN resolution would be 300x300, 600x600, any resolution where N==N.

The issue here is exposed when devices that support non-square resolutions such as 120x144 or 1200x1800, use the Graphics Device Interface (GDI) to render content to page.

Currently the companies that manufacture these type of devices have made contact with MS through the process their respective companies have with MS support.

As you stated, posting messages will not result in a solution. If anyone here has a support contract with Microsoft, reporting the issue through that channel is the process to get traction on this graphics issue.

Having the discussion in this forum will provide additional context for the group that provide support but the forum will not be the primary source for the issue. I know Arun and he and I have pointed Forums content to the group that have brought this issue to the correct team.

The group that needs to address this issue has been alerted. The support team is engaged with the graphics team due to information that they obtained through their communication channel

When additional public information becomes available, I will post it here.

0 comments

Anonymous

Excuse my ignorance, but what does, "not having NxN for a resolution" mean, and how does it relate to an Epson FX80 printer driver becoming compromised?

Also, as an ongoing followup, who within the hierarchy of Microsoft, where within the hierarchy of Microsoft, does one contact, interface with, get involved with, to look for a solution?

Although this forum may have the ability to have discussions, I think not that the appropriate persons that need to be alerted to the fact of the issue that something is broken with Windows 8.1 updates/upgrade, and one might think that if the appropriate level of involvement by those who have a direct involvement with such things would assist in find a resolution in a speedier way that posting messages here that don't seem to be attempting to resolve anything within an acceptable time frame......

0 comments

Tractor feed printers margin issues in Windows 8.1

41 answers