This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I haven't touched the 170MB re-install of the dreaded -5719 yet, I have no idea what that's going to end up doing. Just when you thought you'd dodged the bullet the first time, Microsoft comes and takes a second swing... Just tried it again, "We couldn't complete the update, etc". Pretty much what I was expecting at this point. Microsoft should just replace Windows Update with a short script that displays this every time, it'd save having to download 170MB of junk just to get the same result.

KB2975719 KB2961072 KB2973201 KB2976897 KB2988948 KB2962409 KB2967917 KB2981580 KB2918614 KB2977765 KB2971203 KB2962409

ERROR CODE KB2975719 800F0922 KB2961072 800F0922 KB2973201 800F0922 KB2976897 800F0922 KB2988948 800F0922 KB2962409 800F0922 KB2967917 800F0922 KB2981580 800F0922 KB2918614 800F0922 KB2977765 800F0922 KB2971203 800F0922 KB2962409 800F0922

Please see my earlier comment about that code . I will even do the suggested translation for you: <translation> 0x800f0922-activation error Possible causes of-activation keys do not correspond to the distribution; update to Windows 8 made on unactivated platform (Windows 7, Vista, XP); license validity period has expired with a limited lifetime; it exceeded the number of activations for multiple keys; system updates were installed on the non-activated Windows, there are third-party software, distorting or destroying files activation. In most cases, reinstalling the system and correct activation eliminates the error. </translation> Unfortunately the KB article which documents these codes has still not been updated to reflect this information. OTOH this looks to me like a "grasping at straws" grab bag reason code (better than "something's wrong" but not much), so as always I would be using ProcMon to try to find out what is really going on. FYI Robert Aldwinckle

Various attempts at updates (e.g., KB 2975719 / KB 2919355 / KB 2989647) since 9/13/14 [some were auto-updates / some manual] failed with no ERROR number /code. 2 messages appeared, in each case. Initially, 'Working on updates ##% complete. Don't turn off your computer.' Followed by 'We couldn't complete the updates. Undoing changes. Don't turn off your computer.' On some instances, 2 cycles of these messages appeared, with a RE-START in the middle, before the CPU rebooted.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-10-08T13:47:07+00:00

I haven't touched the 170MB re-install of the dreaded -5719 yet, I have no idea what that's going to end up doing. Just when you thought you'd dodged the bullet the first time, Microsoft comes and takes a second swing...

Just tried it again, "We couldn't complete the update, etc". Pretty much what I was expecting at this point. Microsoft should just replace Windows Update with a short script that displays this every time, it'd save having to download 170MB of junk just to get the same result.
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Anonymous

2014-10-08T14:25:52+00:00

KB2975719

KB2961072

KB2973201

KB2976897

KB2988948

KB2962409

KB2967917

KB2981580

KB2918614

KB2977765

KB2971203

KB2962409
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Anonymous

2014-10-08T14:34:36+00:00

ERROR CODE

KB2975719                     800F0922

KB2961072                     800F0922

KB2973201                     800F0922

KB2976897                   800F0922

KB2988948                     800F0922

KB2962409                    800F0922

KB2967917                    800F0922

KB2981580                     800F0922

KB2918614                    800F0922

KB2977765                     800F0922

KB2971203                     800F0922

KB2962409                    800F0922
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Anonymous

2014-10-08T17:56:20+00:00

Please see my earlier comment about that code. I will even do the suggested translation for you:

<translation>

0x800f0922-activation error

Possible causes of-activation keys do not correspond to the distribution; update to Windows 8 made on unactivated platform (Windows 7, Vista, XP); license validity period has expired with a limited lifetime; it exceeded the number of activations for multiple keys; system updates were installed on the non-activated Windows, there are third-party software, distorting or destroying files activation.

In most cases, reinstalling the system and correct activation eliminates the error.

</translation>

Unfortunately the KB article which documents these codes has still not been updated to reflect this information. OTOH this looks to me like a "grasping at straws" grab bag reason code (better than "something's wrong" but not much), so as always I would be using ProcMon to try to find out what is really going on.

FYI

Robert Aldwinckle
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Anonymous

2014-10-09T18:11:22+00:00

Various attempts at updates (e.g., KB 2975719 / KB 2919355 / KB 2989647) since 9/13/14 [some were

auto-updates / some manual] failed with no ERROR number /code. 2 messages appeared, in each

case. Initially, 'Working on updates ##% complete. Don't turn off your computer.' Followed by

'We couldn't complete the updates. Undoing changes. Don't turn off your computer.'

On some instances, 2 cycles of these messages appeared, with a RE-START in the middle, before

the CPU rebooted.
Was this answer helpful?

0 comments No comments