This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

The only way to sort out this problem and doing a clean install and start all over again. That is what I did on Thursday - it took me a long time, but I am now back up and running much better than it did before. Can you please describe what you mean by "clean install" ....I hope you don't mean uninstalling W8 and reinstalling it.

Error Code 800F0920 Fix for KB2919355 This update failed to install over and over again in the middle of the work day. Beyond frustrating how much time is wasted on this. Please correct soon.

Let me set some expectations here. All automated fixes have been released in the form of other updates. There's going to be no fast fix and no automatic correction. Please open a support case with Microsoft by calling 1-800-Microsoft.

I came up with a solution that worked for me. I disabled automatic updates and system restore. Not sure if it was necessary, but that was my first step. I then installed each update individually. When I would come to one that wouldn't install, I waited for the reboot and roll back and then went to the next until I finally had 2 critical and one optional that would not install. On the ones that would not install I downloaded the installer via "more information" link and manually installed each of them, restarting between installs. I then rebooted and checked for more updates. It found a couple. I let windows update install them and now it appears I have the problem licked. I hope this helps someone.

Hi - do you mean that you "disabled automatic updates and system restore" or "disabled automatic updates" and then did a system restore? Thanks!

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-09-06T19:51:05+00:00

The only way to sort out this problem and doing a clean install and start all over again. That is what I did on Thursday - it took me a long time, but I am now back up and running much better than it did before.

Can you please describe what you mean by "clean install" ....I hope you don't mean uninstalling W8 and reinstalling it.
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Anonymous

2014-09-12T04:25:53+00:00

Error Code 800F0920

Fix for KB2919355

This update failed to install over and over again in the middle of the work day.

Beyond frustrating how much time is wasted on this. Please correct soon.
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Anonymous

2014-09-12T04:55:50+00:00

Let me set some expectations here. All automated fixes have been released in the form of other updates. There's going to be no fast fix and no automatic correction.

Please open a support case with Microsoft by calling 1-800-Microsoft.
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Anonymous

2014-09-15T03:17:18+00:00

I came up with a solution that worked for me. I disabled automatic updates and system restore. Not sure if it was necessary, but that was my first step. I then installed each update individually. When I would come to one that wouldn't install, I waited for the reboot and roll back and then went to the next until I finally had 2 critical and one optional that would not install.

On the ones that would not install I downloaded the installer via "more information" link and manually installed each of them, restarting between installs.

I then rebooted and checked for more updates. It found a couple. I let windows update install them and now it appears I have the problem licked.

I hope this helps someone.
Was this answer helpful?

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Anonymous

2014-09-15T03:25:00+00:00

Hi - do you mean that you "disabled automatic updates and system restore" or "disabled automatic updates" and then did a system restore?

Thanks!
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