This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

KB2919355 will not install on my Dell Inspiron x64 running Windows 8.1. The install ends with "We couldn't complete the update; Undoing changes..." and a full rollback. Install error code is 800f0922. KB2961908 provokes the same error and is much faster to try and to fail. I have tried many of the suggestions in the KB2919355 threads on this forum without any noticeable change in result. I chatted with a MS tech, who told me that this was obviously due to "third-party software" on my computer and that he could make all the necessary fixes for $99. Is there any other solution??

Just once in my lifetime I would love to have a Microsoft technical support person say "yes, we can help you and because we built this lovely security patch and it's our policy that security patch issues are a free call, it's our responsibility. 2919355 is a security update. Issues with a security update are a free call. Email me at susan-at-msmvps.com (change the -at- to @) and I will set up a case for you.

The automatic update failed when it ran. I then tried it manually. Still failed. I get the following error on both security and windows updates: 800F0922

Hello, my error code is KB2919355

Hi, I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes." KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail. I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result. The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed. I'm running Windows 8.1 on a Surface Pro 2. Any ideas? Thanks!

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-08-15T00:52:12+00:00

KB2919355 will not install on my Dell Inspiron x64 running Windows 8.1. The install ends with "We couldn't complete the update; Undoing changes..." and a full rollback. Install error code is 800f0922. KB2961908 provokes the same error and is much faster to try and to fail. I have tried many of the suggestions in the KB2919355 threads on this forum without any noticeable change in result. I chatted with a MS tech, who told me that this was obviously due to "third-party software" on my computer and that he could make all the necessary fixes for $99. Is there any other solution??
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Anonymous

2014-08-15T01:00:42+00:00

Just once in my lifetime I would love to have a Microsoft technical support person say "yes, we can help you and because we built this lovely security patch and it's our policy that security patch issues are a free call, it's our responsibility.

2919355 is a security update.

Issues with a security update are a free call.

Email me at susan-at-msmvps.com (change the -at- to @) and I will set up a case for you.
Was this answer helpful?

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Anonymous

2014-08-21T15:42:13+00:00

The automatic update failed when it ran. I then tried it manually. Still failed. I get the following error on both security and windows updates: 800F0922
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Anonymous

2014-08-23T13:23:58+00:00

Hello,

my error code is KB2919355
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Anonymous

2014-08-23T17:35:16+00:00

Hi,

I have several Updates that fail; 3 of which are classified as "Important." The updates get applied, I reboot, then after reaching 99%, I get the error message, "We would not complete your updates. Undoing changes."

KB2962409, 2967917, 2981580, and all versions for English Input Personalization Dictionary (e.g., 2881553) fail.

I connected with the Answer Desk and they told me to try the two-button reset (Volume Up + Power button) and then after reboot, try the updates again. Needless to say, I rolled my eyes, complied and, of course, it didn't work and I'm getting the same result.

The Answer Tech also told me that the 4 KBs I mentioned above will be pulled and replaced in a few days. I am skeptical but, regardless, I am still stuck with not being able to get those updates installed.

I'm running Windows 8.1 on a Surface Pro 2.

Any ideas? Thanks!
Was this answer helpful?

0 comments No comments