This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Your PC, since it came with Windows 8.1 pre-installed, is probably still under warranty. I would pursue that route.

Hi, just bought an Asus Transformer tablet with Win8. This morning (three days from new), Microsoft forced an update and now I have this message looping through and cannot access anything on the tablet to try and resolve as described in the thread. I have to switch it off eventually, what's going to happen to my device? Has this turned my new tablet into scrap? Will it ever perform properly again? Man, I should have stuck with Android.

Being a new computer, I suggest you return it. We all know that Microsoft blew it big time with this update. To bad they wouldn't just own up to it, and admit it. One other possibility is to contact Microsoft directly, and request a disk. After a hard turn off, you may be able to boot off a disk.

Got the "unable to complete" message after the restart when doing updates. Update history shows about a dozen items failed, most with error code 800F0922, some with 800F0902. Here's an example: Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2976627) Installation date: ‎8/‎12/‎2014 12:23 PM Installation status: Failed Error details: Code 800F0922 Update type: Important

Please be aware that this thread was started in response to KB2919355. For the best help for your specific update I would strongly urge you to post a brand new thread.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2014-08-04T12:10:57+00:00

Your PC, since it came with Windows 8.1 pre-installed, is probably still under warranty. I would pursue that route.
Was this answer helpful?

0 comments No comments
Anonymous

2014-08-05T09:42:17+00:00

Hi, just bought an Asus Transformer tablet with Win8. This morning (three days from new), Microsoft forced an update and now I have this message looping through and cannot access anything on the tablet to try and resolve as described in the thread. I have to switch it off eventually, what's going to happen to my device? Has this turned my new tablet into scrap? Will it ever perform properly again? Man, I should have stuck with Android.
Was this answer helpful?

0 comments No comments
Anonymous

2014-08-05T10:27:27+00:00

Being a new computer, I suggest you return it.

We all know that Microsoft blew it big time with this update. To bad they wouldn't just own up to it, and admit it.

One other possibility is to contact Microsoft directly, and request a disk. After a hard turn off, you may be able to boot off a disk.
Was this answer helpful?

0 comments No comments
Anonymous

2014-08-12T22:19:22+00:00

Got the "unable to complete" message after the restart when doing updates. Update history shows about a dozen items failed, most with error code 800F0922, some with 800F0902. Here's an example:

Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2976627)

Installation date: ‎8/‎12/‎2014 12:23 PM

Installation status: Failed

Error details: Code 800F0922

Update type: Important
Was this answer helpful?

0 comments No comments
Anonymous

2014-08-12T22:26:06+00:00

Please be aware that this thread was started in response to KB2919355. For the best help for your specific update I would strongly urge you to post a brand new thread.
Was this answer helpful?

0 comments No comments