This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Is there a solution to this yet? Both my daughter and I are still not able to get the windows update. Surely there is a solution by now? DId I miss a thread somewhere?

Hi, the error code 80242014. I've been trying to install this update for 3 months now. It reaches 74% and then hangs. After a couple attempts it says "we couldn't complete the updates, undoing changes. Don't turn off your computer." It's reached the point that this is my last stop before formatting the hard drive and putting win 7 on it. I don't want to, i like win 8 but I can't have an insecure pc either and since MS made the insane decision to release a buggy update and then tell everyone that they won't get any security updates if they don't install the update that they can't install. any ideas guys? I've tried everything i can think of.

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed. I'm sorry that I don't have any better solution.

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed. I'm sorry that I don't have any better solution. Hi Susan, Thankyou for your prompt and honest reply. Once i've finished backing everything up i'm going to give a refresh a go. I'll let you know how i do. Any solution, even if it's difficult to swallow, is still a solution.

Mine says no updates have been installed yet...and nothing else is there to click on..help?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-07-27T05:32:58+00:00

Is there a solution to this yet? Both my daughter and I are still not able to get the windows update. Surely there is a solution by now? DId I miss a thread somewhere?
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Anonymous

2014-07-27T06:36:53+00:00

Hi, the error code 80242014. I've been trying to install this update for 3 months now. It reaches 74% and then hangs. After a couple attempts it says "we couldn't complete the updates, undoing changes. Don't turn off your computer."

It's reached the point that this is my last stop before formatting the hard drive and putting win 7 on it. I don't want to, i like win 8 but I can't have an insecure pc either and since MS made the insane decision to release a buggy update and then tell everyone that they won't get any security updates if they don't install the update that they can't install.

any ideas guys? I've tried everything i can think of.
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Anonymous

2014-07-27T06:50:32+00:00

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed.

I'm sorry that I don't have any better solution.
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Anonymous

2014-07-27T10:55:55+00:00

The only solution now is a refresh/rebuild. There's no other automated fix. The servicing stack is screwed up and can't get this update installed.

I'm sorry that I don't have any better solution.

Hi Susan, Thankyou for your prompt and honest reply.

Once i've finished backing everything up i'm going to give a refresh a go. I'll let you know how i do.

Any solution, even if it's difficult to swallow, is still a solution.
Was this answer helpful?

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Anonymous

2014-07-27T13:42:04+00:00

Mine says no updates have been installed yet...and nothing else is there to click on..help?
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