This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I gave up. I formatted C:\ on my brand new ASUS M31AD (with Aus bloatware) took the Windows 8.1 Pro installation (as a MAPS-member I have this available) and started the virgin installation of W8.1 which (suprisingly) took me less than 10 minutes. After installation I first executed all updates (done within 15mins incl. the downloading), installed StarDock Start8 (to get rid of Metro as much as possible), installed Office 2013 and now after roughly 1 hour I am completely back to live with an UP-TO-DATE PC including this tedious update. Who's to blame? I think partially Microsoft but also Asus who delivers a PC which apparently is not 100% conform MS-specs. The main problem in my case was a too small System Reserved partition which I could not increase with the recommended tools (like EASEUS partition magic). Anyway: my advise when buying a new laptop/pc: delete the OEM-Windows installation and do a fresh complete Windows installation!

The problem has NOTHING to do with ASUS. I had the exact same issue with a high end ALIENWARE PC. Some manufactures don't even set up their systems with a recovery. I'm sure Microsoft is aware of that.

The problem is Asus and all the computer Manufacturers who do not test their computers, software or access. Microsoft maybe aware of weather a manufacturer includes a recovery partitions is mute, it is not their business. These computer companies are responsible to see that their computer runs correctly with Microsoft's Operating system. In my opinion most if not all do a lousy job of this and try and blame anyone but themselves. And by the way, Even though most if not all look for the cheapest way out and let the customer worry about it they do include a recovery Partition or some other recovery option. You might be waiting a long time. this is not microsoft. This forum is made up of individuals like you and me who volunteer their time and effort to help solve users issues or get one of their's solved. As for the change in password policy, this is nothing new to Windows 8.0/8.1.1, it has been the policy for Microsoft Accounts as far back as can remember, and should be as a security issue. Hope this helps and if you need any further assistance post and we will be glad to help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir If this answered your post Please mark it as answered.

My computer has been going through the "We couldn't complete the updates. Undoing changes. Don't turn off your computer" since last night. Tried restarting in SafeMode, but I'm assuming this is no longer an option with 8.1? Please advise how to get past this.

Save mode is still available., the method to get there has changed. See: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 this applies to both 8.9 & 8.1. You can try running the following 2 commands in a Command Prompt (Admin) sfc /scannow , enter reboot and then run the following dism /online /cleanup-image /restore health , enter Reboot and run sfc /sscannow reboot and se if this helps. Hope this helps and if you need any further assistance post and we will be glad to help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir If this answered your post Please mark it as answered.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-26T13:41:16+00:00

I gave up. I formatted C:\ on my brand new ASUS M31AD (with Aus bloatware) took the Windows 8.1 Pro installation (as a MAPS-member I have this available) and started the virgin installation of W8.1 which (suprisingly) took me less than 10 minutes. After installation I first executed all updates (done within 15mins incl. the downloading), installed StarDock Start8 (to get rid of Metro as much as possible), installed Office 2013 and now after roughly 1 hour I am completely back to live with an UP-TO-DATE PC including this tedious update.

Who's to blame? I think partially Microsoft but also Asus who delivers a PC which apparently is not 100% conform MS-specs. The main problem in my case was a too small System Reserved partition which I could not increase with the recommended tools (like EASEUS partition magic).

Anyway: my advise when buying a new laptop/pc: delete the OEM-Windows installation and do a fresh complete Windows installation!
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Anonymous

2014-06-26T15:35:28+00:00

The problem has NOTHING to do with ASUS. I had the exact same issue with a high end ALIENWARE PC. Some manufactures don't even set up their systems with a recovery. I'm sure Microsoft is aware of that.
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Anonymous

2014-06-26T16:20:32+00:00

The problem is Asus and all the computer Manufacturers who do not test their computers, software or access. Microsoft maybe aware of weather a manufacturer includes a recovery partitions is mute, it is not their business. These computer companies are responsible to see that their computer runs correctly with Microsoft's Operating system. In my opinion most if not all do a lousy job of this and try and blame anyone but themselves. And by the way, Even though most if not all look for the cheapest way out and let the customer worry about it they do include a recovery Partition or some other recovery option. You might be waiting a long time. this is not microsoft. This forum is made up of individuals like you and me who volunteer their time and effort to help solve users issues or get one of their's solved. As for the change in password policy, this is nothing new to Windows 8.0/8.1.1, it has been the policy for Microsoft Accounts as far back as can remember, and should be as a security issue. Hope this helps and if you need any further assistance post and we will be glad to help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir

If this answered your post Please mark it as answered.
Was this answer helpful?

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Anonymous

2014-06-29T00:45:05+00:00

My computer has been going through the "We couldn't complete the updates. Undoing changes. Don't turn off your computer" since last night. Tried restarting in SafeMode, but I'm assuming this is no longer an option with 8.1? Please advise how to get past this.
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-29T01:24:36+00:00
Save mode is still available., the method to get there has changed. See: http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 this applies to both 8.9 & 8.1. You can try running the following 2 commands in a Command Prompt (Admin)
1. sfc /scannow , enter reboot and then run the following
2. dism /online /cleanup-image /restore health , enter Reboot and run sfc /sscannow reboot and se if this helps.
Hope this helps and if you need any further assistance post and we will be glad to help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." - John Muir

If this answered your post Please mark it as answered.
Was this answer helpful?

0 comments No comments