This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Robert, I have the original Windows 8 OEM disk that I bought when I built the machine. Sounds like you could at least create another partition, install W8, update it and then use that as /source: maybe even with /LimitAccess. But what I was wondering is what if you just make a semi-right guess about /source: without /LimitAccess does that make WU do anything different?

Code 80246007. 0x80246007 WU_E_DM_NOTDOWNLOADED The update has not been downloaded. Looks like you are going to have to find some more details about your symptom.

error code is 8024000B 0x8024000B WU_E_CALL_CANCELLED Operation was cancelled. Doesn't make things very specific for me. For a guess: were you too hasty about something?

... solution to fix the issue is for me to purchase Windows 8.1 and do an in place install. Are you kidding me? I paid for Windows and MS pushed the upgrade to me, now I have to pay for it?? That's exactly my beef, and more or less exactly what the MS tech told me too; though he dropped a big hint that I could use any valid 8.1 Pro retail key from another machine to download the ISO; not clear if you would actually need to enter the key again to do the non-destructive restore. Either way, the three 8.0 machines I have bought have all had an 8.0 OEM licence and then the in-place 8.1 upgrade from the Store . Microsoft: can't you demonstrate your commitment to us by making a suitable online image accessible to the dism commands (or Restore option or whatever has the required uber-security privileges) which could: validate a suitable on-board 8.0 OEM product key (such as supplied with my Surface Pro from MS) understand that we have a legitimate right to fix our in-place upgraded-to-8.1 installations, and repair the elements which by now we assume were corrupted or otherwise left in a non-future compatible state by the in-place upgrade from the Store . It might be hard technically, but then so is being left in this state; it certainly doesn't sound hard commercially to help your strongest supporters feel good about being on Windows again! I'm going to be travelling for much of the next eight days (six flights); apologies in advance if I am slow to respond to replies. I'm anticipating more than a few 'me too's!

Hello: We have a new april 2013 HP; running clean win 8.0; updated in fall of 2013 to 8.1. Use home machine for photos, docs, music. For last two weeks: KB2919355 will download and try to install, stops at 21% Direct download from microsoft completes, but install stops at about 30% green bar. Error code is 80073712, also KB2961908 fails to install, error code 800F0922. Since the Adobe bug came out, Have generally disabled the add on Adobe Flash, "shockwave." No real change. This seems like some sort or space constraint in installing the download. Do you think Microsoft will get the proper patch? Please help: williamreed_843 ******@earthlink.net

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2014-05-16T15:27:06+00:00

Robert, I have the original Windows 8 OEM disk that I bought when I built the machine.

Sounds like you could at least create another partition, install W8, update it and then use that as /source: maybe even with /LimitAccess. But what I was wondering is what if you just make a semi-right guess about /source: without /LimitAccess does that make WU do anything different?
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-16T15:31:32+00:00

Code 80246007.

0x80246007 WU_E_DM_NOTDOWNLOADED The update has not been downloaded.

Looks like you are going to have to find some more details about your symptom.
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-16T15:34:06+00:00

error code is 8024000B

0x8024000B WU_E_CALL_CANCELLED Operation was cancelled.

Doesn't make things very specific for me. For a guess: were you too hasty about something?
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-16T15:36:39+00:00
... solution to fix the issue is for me to purchase Windows 8.1 and do an in place install. Are you kidding me? I paid for Windows and MS pushed the upgrade to me, now I have to pay for it??

That's exactly my beef, and more or less exactly what the MS tech told me too; though he dropped a big hint that I could use any valid 8.1 Pro retail key from another machine to download the ISO; not clear if you would actually need to enter the key again to do the non-destructive restore. Either way, the three 8.0 machines I have bought have all had an 8.0 OEM licence and then the in-place 8.1 upgrade from the Store.

Microsoft: can't you demonstrate your commitment to us by making a suitable online image accessible to the dism commands (or Restore option or whatever has the required uber-security privileges) which could:
1. validate a suitable on-board 8.0 OEM product key (such as supplied with my Surface Pro from MS)
2. understand that we have a legitimate right to fix our in-place upgraded-to-8.1 installations, and
3. repair the elements which by now we assume were corrupted or otherwise left in a non-future compatible state by the in-place upgrade from the Store.
It might be hard technically, but then so is being left in this state; it certainly doesn't sound hard commercially to help your strongest supporters feel good about being on Windows again!

I'm going to be travelling for much of the next eight days (six flights); apologies in advance if I am slow to respond to replies. I'm anticipating more than a few 'me too's!
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-16T16:02:13+00:00

Hello:   We have a new april 2013 HP; running clean win 8.0;    updated in fall of 2013 to 8.1.

Use home machine for photos, docs, music.

For last two weeks:   KB2919355 will download and try to install, stops at 21%

Direct download from microsoft completes, but install stops at about 30% green bar.

Error code is 80073712,

also KB2961908 fails to install, error code 800F0922.

Since the Adobe bug came out, Have generally disabled the add on Adobe Flash, "shockwave."

No real change.

This seems like some sort or space constraint in installing the download.

Do you think Microsoft will get the proper patch?

Please help: williamreed_843     ******@earthlink.net
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments