This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

After weeks of frustration and working my way through dozens of articles and instructions from well-meaning friends, I finally hit on a solution that resolved my problem. On the one hand I'm extremely relieved this ordeal is over; on the other I am beyond angry at how difficult this process was for someone with only basic consumer knowledge. People with far more in-depth understanding of computers were offering up wildly different and conflicting advice, none of which worked, or advising that my only recourse was a clean install. In other words, everybody was just as confused as I was, no matter how knowledgeable. That alone paints a damning picture of this install debacle. Given how many different things I tried, with command line this and command line that, it's hard to say whether it was the combination of all those actions or whether the last solution was effective on its own. Either way, I followed steps to clean out my Software Distribution folder and that cleared up my issue trying to install KB2919355: http://www.thewindowsclub.com/your-windows-8-1-install-couldnt-be-completed To all the rest of you still struggling, God help you, because Microsoft won't.

On a daily basis, I get an automatic system update which then cannot be completed and then the changes are undone. The error code is KB2919355 - 80070002. This is such a pain to have to be interrupted every day for my laptop to restart and undo the changes. What is the solution?

The error code is KB2919355 - 80070002. The error code means file not found. So, which file was not found?

... If you can do an "in-place repair," then you won't have to reinstall anything really... I've spent half of today talking to a succession of MS support people about how to get my hands on the 8.1 Pro install media. As an OEM licensee (with a Surface Pro) I was told I would have to request this directly from the OEM (a different part of MS). Via the MS Store in the UK I was passed to Surface support in the US who told me two things unique to Surface: the activation key is hard-coded into an IC on the Surface motherboard the only media you can use is a USB recovery disk from a Surface (8.0 or 8.1). When I queried the availability of the 'in-place repair' option I was told the options would be the same as if installing from a standalone ISO, but I will believe it when I see it. US support would have shipped me such an 8.1 recovery disk free of charge in the US, whereas I had to call back into Surface support in the UK to ask that question. Then I was told that no such disks are available right now and I might have to go into a retail outlet and persuade someone to build me a recovery disk there instead (really!), or it might be just a temporary stock issue. (I am waiting for a call back.) I explained that a full recovery back to 8.0 and re-install everything is totally not a viable option for me. If I was going to invest that effort I would rather do it on a new Surface 3. To my surprise they said this could be an option we could explore (no doubt at some cost) if the 'in-place repair' option proved not to be available for my present Surface 1 Pro.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-22T17:27:52+00:00

After weeks of frustration and working my way through dozens of articles and instructions from well-meaning friends, I finally hit on a solution that resolved my problem. On the one hand I'm extremely relieved this ordeal is over; on the other I am beyond angry at how difficult this process was for someone with only basic consumer knowledge. People with far more in-depth understanding of computers were offering up wildly different and conflicting advice, none of which worked, or advising that my only recourse was a clean install.

In other words, everybody was just as confused as I was, no matter how knowledgeable. That alone paints a damning picture of this install debacle.

Given how many different things I tried, with command line this and command line that, it's hard to say whether it was the combination of all those actions or whether the last solution was effective on its own. Either way, I followed steps to clean out my Software Distribution folder and that cleared up my issue trying to install KB2919355:

http://www.thewindowsclub.com/your-windows-8-1-install-couldnt-be-completed

To all the rest of you still struggling, God help you, because Microsoft won't.
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Anonymous

2014-06-23T10:13:13+00:00

On a daily basis, I get an automatic system update which then cannot be completed and then the changes are undone. The error code is KB2919355 - 80070002. This is such a pain to have to be interrupted every day for my laptop to restart and undo the changes. What is the solution?
Was this answer helpful?

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Anonymous

2014-06-23T14:21:26+00:00

The error code is KB2919355 - 80070002.

The error code means file not found. So, which file was not found?
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Anonymous

2014-06-23T16:00:51+00:00
... If you can do an "in-place repair," then you won't have to reinstall anything really...

I've spent half of today talking to a succession of MS support people about how to get my hands on the 8.1 Pro install media. As an OEM licensee (with a Surface Pro) I was told I would have to request this directly from the OEM (a different part of MS). Via the MS Store in the UK I was passed to Surface support in the US who told me two things unique to Surface:
1. the activation key is hard-coded into an IC on the Surface motherboard
2. the only media you can use is a USB recovery disk from a Surface (8.0 or 8.1).
When I queried the availability of the 'in-place repair' option I was told the options would be the same as if installing from a standalone ISO, but I will believe it when I see it. US support would have shipped me such an 8.1 recovery disk free of charge in the US, whereas I had to call back into Surface support in the UK to ask that question. Then I was told that no such disks are available right now and I might have to go into a retail outlet and persuade someone to build me a recovery disk there instead (really!), or it might be just a temporary stock issue. (I am waiting for a call back.)

I explained that a full recovery back to 8.0 and re-install everything is totally not a viable option for me. If I was going to invest that effort I would rather do it on a new Surface 3. To my surprise they said this could be an option we could explore (no doubt at some cost) if the 'in-place repair' option proved not to be available for my present Surface 1 Pro.
Was this answer helpful?

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