Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-22T00:20:17+00:00

    Still no luck with any of the listed options/repairs to download KB2919355, consistently fails, and I did not relish going through the hours and hours with the online level 1 techs that will repeat everything I have already tried.  So, I thought to try to 'refresh' the computer, in hopes that even though I'd have to replace my apps it would be much better than a total 'factory default'. 

    The 'refresh' failed indicating "There was a problem refreshing your PC.  No changes were made" to my PC.

    I then tried to run a 'scannow' and got the message "Windows resource protection could not start the repair service", so I tried again in safe mode... got the same message.  Are these new issues or somehow relating to the KB2919355 problems? 

    My HP desktop computer came with Windows 8 already installed and I upgraded it to 8.1. 

    Would like to know what to do about the scannow failures and how else to try 'refresh' without losing my documents and pics.  Thank you for any help!

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  2. Anonymous
    2014-06-22T00:48:51+00:00

    Oh, and by the way.... I have scanned the computer with MalwareBytes and I have a paid security system (Firewall, Anti-virus, and Spam) that has always been operating on this computer.  There have been no known threats identified. 

    I'm the one who has two identical desktop computers purchased at the same time and one has no issues at all with the KB2929355 installation.   Automatic Updates has been selected on both computers and I set them up identically.   One is running perfectly while the other one is having all of these problems.

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  3. Anonymous
    2014-06-22T01:41:47+00:00

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  4. Anonymous
    2014-06-22T02:19:41+00:00

    Thank you for this.... however, the link seems to be more for Vista, and the thread is from 2008 (in fact one refers to a Windows 2003 CD)... will this apply to Windows 8.1?  I see a link to change Services.MSC/Windows Modules Installer to startup: Manual.... but that is already the case on this computer.  Am I missing something?  Thanks!

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  5. Anonymous
    2014-06-22T02:53:15+00:00

                Am I missing something?

    I thought the response marked Answer looked novel.   ; )

    Other ideas in there look cool too.

    Otherwise try your own search.

    FWIW my tactic would be diagnosis.  Have you looked at any of the logs?

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