This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

It is unacceptable for me too - but it's either that or spend hours of the phone with Microsoft support with the hope to get it fixed? $100 is a lot less "money" than the amount of time I'm hearing people on the phone if you take into account my hourly rate. On top of that I'm not hearing any fixes other than a reinstall anyway I can't do that with the media I have supposedly. I'm still thinking through what I want to do - spend the money or spend a bunch of time on the phone with Microsoft and maybe or maybe not get a fix. Again, I was able to install the update, I just now have dism restorehealth failure (with a bunch of Chinese in the log) due to that update. I guess I may do nothing until I get to the point that I really need restorehealth to do something for me. I don't use any antivirus software other than Windows Defender. I did have Norton at one point, but did a complete uninstall using their tool from their website. Maybe the dism failure is a bogus failure and all will be good. I still haven't done today's updates - so I'm hoping for a miraculous fix with today's updates once I get home, but I'm not expecting it.

For me , my system has 8.1 pro on it now and EVERYTHING WORKS PEFECTLY FINE, however if I try or let the system automatically install an update it fails and sends the system into the 3 hour try fail remove restart loop. How will buying the same product I have now or buying a older obsolete version and installing updates to the older version to bring it up to where it is equal to what I have now going to solve the problem? Either way it brings me back to where I am now. Can anyone tell me how the 8.1 that I am being told to purchase or how 8.0 with all the updates are different i.e. better than the 8.1 that I already purchased?

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you. What if you are beyond your warranty period? Is the computer manufacturer responsible to help you fix Windows issues that come from Windows Updates? I doubt it.

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir That's just it I am at factory specs now ! My Gateway PC works just fine, the problems arise when I try or the system automatically tries to install a Microsoft update to a Microsoft operating system. Using the OEM as a scapegoat is BS and it doesn't apply to the folks who downloaded from MS store or purchased from a retailer....the issue is a Microsoft 8.1/update issue....let's not forget that fact. When I have an Adobe issue or an issue with other OEM installed software they don't send me to the OEM they help me.....it's called customer service.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-10T19:37:27+00:00

It is unacceptable for me too - but it's either that or spend hours of the phone with Microsoft support with the hope to get it fixed? $100 is a lot less "money" than the amount of time I'm hearing people on the phone if you take into account my hourly rate. On top of that I'm not hearing any fixes other than a reinstall anyway I can't do that with the media I have supposedly.

I'm still thinking through what I want to do - spend the money or spend a bunch of time on the phone with Microsoft and maybe or maybe not get a fix. Again, I was able to install the update, I just now have dism restorehealth failure (with a bunch of Chinese in the log) due to that update. I guess I may do nothing until I get to the point that I really need restorehealth to do something for me. I don't use any antivirus software other than Windows Defender. I did have Norton at one point, but did a complete uninstall using their tool from their website. Maybe the dism failure is a bogus failure and all will be good. I still haven't done today's updates - so I'm hoping for a miraculous fix with today's updates once I get home, but I'm not expecting it.
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Anonymous

2014-06-10T20:09:14+00:00

For me , my system has 8.1 pro on it now and EVERYTHING WORKS PEFECTLY FINE, however if I try or let the system automatically install an update it fails and sends the system into the 3 hour try fail remove restart loop.

How will buying the same product I have now or buying a older obsolete version and installing updates to the older version to bring it up to where it is equal to what I have now going to solve the problem? Either way it brings me back to where I am now.

Can anyone tell me how the 8.1 that I am being told to purchase or how 8.0 with all the updates are different i.e. better than the 8.1 that I already purchased?
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Anonymous

2014-06-10T20:10:51+00:00

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-06-10T20:32:30+00:00

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you.

What if you are beyond your warranty period? Is the computer manufacturer responsible to help you fix Windows issues that come from Windows Updates? I doubt it.
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Anonymous

2014-06-10T21:09:16+00:00

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

That's just it I am at factory specs now! My Gateway PC works just fine, the problems arise when I try or the system automatically tries to install a Microsoft update to a Microsoft operating system.

Using the OEM as a scapegoat is BS and it doesn't apply to the folks who downloaded from MS store or purchased from a retailer....the issue is a Microsoft 8.1/update issue....let's not forget that fact.

When I have an Adobe issue or an issue with other OEM installed software they don't send me to the OEM they help me.....it's called customer service.
Was this answer helpful?

0 comments No comments