This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I opened a case since I have been dealing with this issue for a while. Mine does the "Couldn't complete the updates...". I just got off the phone with the Microsoft tech and her solution to fix the issue is for me to purchase Windows 8.1 and do an in place install. Are you kidding me? I paid for Windows and MS pushed the upgrade to me, now I have to pay for it??

You can download the ISO file for WIndows 8.1 to do the install from their website so long as you have a valid key for Windows 8.0 or Windows 8.1. You have the option to save it your hard drive to install later. http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only

That doesn't work because I only have a Windows 8 product key. I downloaded Windows 8.1 from the Windows Store. So when I try to install the Windows 8.1 it asks for a Windows 8.1 product key.

You shouldn't have to do this for a failed update, but unfortunately it is what it is.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2014-05-15T23:30:16+00:00

I opened a case since I have been dealing with this issue for a while. Mine does the "Couldn't complete the updates...". I just got off the phone with the Microsoft tech and her solution to fix the issue is for me to purchase Windows 8.1 and do an in place install.

Are you kidding me?

I paid for Windows and MS pushed the upgrade to me, now I have to pay for it??
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-15T23:46:13+00:00

You can download the ISO file for WIndows 8.1 to do the install from their website so long as you have a valid key for Windows 8.0 or Windows 8.1. You have the option to save it your hard drive to install later.

http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-16T00:21:15+00:00

That doesn't work because I only have a Windows 8 product key. I downloaded Windows 8.1 from the Windows Store. So when I try to install the Windows 8.1 it asks for a Windows 8.1 product key.
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-16T00:30:44+00:00

You shouldn't have to do this for a failed update, but unfortunately it is what it is.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments