This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

8.1 was already installed on the computer when we got it. So far it seems like 2 of the updates went through.

I just did. They said maybe its not working due to possible viruses on my computer. I can pay $149 to have microsoft to remove them. i already paid that for virus protection. my virus protection says i have no viruses. What in the HECK!!!!

<big big sigh> Okay email me at susan-at-msmvps.com (change the -at- to @) I will set up a support case for you.

I can't help people when their systems are so corrupted that only a repair install will work. @ Susan Did you see the one that I was working with where DISM itself was probably the problem? Is that case being noted somewhere? Unfortunately the poster got tired of waiting for me to try doing my reverse engineering (on a weekend) and reinstalled. So there went that opportunity. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/issue-with-installing-updates-on-windows-81/24b91da6-fdbe-42dd-96c6-3cc91062054b?page=5#LastReply There were many questions raised there about the implementation it would be useful to know the right answers for, instead of having to resorting to informed guessing (based mainly on comparisons with my own system).

I posted to this thread towards the beginning, mostly as a "me too," as I was having much the same problem with this update as everyone else... It would install completely but then fail upon reboot and eventually undo all changes. There was no error code and the install history showed that the update was installed even after the "undo all changes." Like so many others of you, I have tried all of the suggestions short of wiping my system and reinstalling. This last post said "I can't help people when their systems are so corrupted that only a repair install will work." Well I, for one, did not have any corruption on my system until this update and any corruption now has been caused either by the update itself, or by the DISM calls that Microsoft suggested to correct the problem, which haven't seemed to really help anyone. I have been silent on the last 22 pages of this thread because, quite frankly, I have not had anything more constructive to add. Nothing I have tried has made any difference and I have simply taken a "wait and see" approach with Microsoft, hoping that eventually they will fix the problem with this and issue a new update. Thus far, that has not happened. My system continues to run fine without the update and while I know that someday soon I will stop receiving updates because of this problem, this is still less of a headache for me than actually wiping the entire system. Clearly there are many, many of us out there with similar issues and clearly Microsoft is aware. Hopefully a solution will be forthcoming, until then I continue to wait (and apparently in plenty of good company)... --Ron

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-06T16:11:19+00:00

8.1 was already installed on the computer when we got it. So far it seems like 2 of the updates went through.
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Anonymous

2014-06-06T16:13:54+00:00

I just did. They said maybe its not working due to possible viruses on my computer. I can pay $149 to have microsoft to remove them. i already paid that for virus protection. my virus protection says i have no viruses. What in the HECK!!!!
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Anonymous

2014-06-06T16:17:25+00:00

<big big sigh>

Okay email me at susan-at-msmvps.com (change the -at- to @) I will set up a support case for you.
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Anonymous

2014-06-06T21:16:51+00:00

I can't help people when their systems are so corrupted that only a repair install will work.

@ Susan

Did you see the one that I was working with where DISM itself was probably the problem? Is that case being noted somewhere? Unfortunately the poster got tired of waiting for me to try doing my reverse engineering (on a weekend) and reinstalled. So there went that opportunity.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/issue-with-installing-updates-on-windows-81/24b91da6-fdbe-42dd-96c6-3cc91062054b?page=5#LastReply

There were many questions raised there about the implementation it would be useful to know the right answers for, instead of having to resorting to informed guessing (based mainly on comparisons with my own system).
Was this answer helpful?

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Anonymous

2014-06-06T22:00:44+00:00

I posted to this thread towards the beginning, mostly as a "me too," as I was having much the same problem with this update as everyone else... It would install completely but then fail upon reboot and eventually undo all changes.   There was no error code and the install history showed that the update was installed even after the "undo all changes."

Like so many others of you, I have tried all of the suggestions short of wiping my system and reinstalling. This last post said "I can't help people when their systems are so corrupted that only a repair install will work." Well I, for one, did not have any corruption on my system until this update and any corruption now has been caused either by the update itself, or by the DISM calls that Microsoft suggested to correct the problem, which haven't seemed to really help anyone. I have been silent on the last 22 pages of this thread because, quite frankly, I have not had anything more constructive to add. Nothing I have tried has made any difference and I have simply taken a "wait and see" approach with Microsoft, hoping that eventually they will fix the problem with this and issue a new update. Thus far, that has not happened.

My system continues to run fine without the update and while I know that someday soon I will stop receiving updates because of this problem, this is still less of a headache for me than actually wiping the entire system.   Clearly there are many, many of us out there with similar issues and clearly Microsoft is aware. Hopefully a solution will be forthcoming, until then I continue to wait (and apparently in plenty of good company)...

--Ron
Was this answer helpful?

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