This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

@NH905, that is the most reasonable answer from level 2. Why cannot Microsoft publicly acknowledge this and put an end to users' agony and wasted time probably in the tens of thousands of hours. Till next month;)

Other than Apple, what is the most viable OS competition to Windows? Linux? Based on my experiences with this update, I am ready and eager to switch to something that actually works. Thoughts?

Give Linux Mint a try. It is based on Ubuntu. I have installed on a few old XP laptops including an Acer Netbook. They are working much better than they ever did!

@ AltanYazici , I conveyed the message to Level 2 that Microsoft needs to improve communications. On the other hand, I have been involved in similar crisis situations where trying to get the problem resolved and hope for a miracle prevents effective communication to customers. If the number of users affected by this update is accurate, I am surprised that I can get through to anyone at Microsoft. Although I am not impressed by what has happened, I have confidence that Microsoft will resolve the problem. Both of my laptops are functional and the lack of Update 1 on one of them is not a showstopper. Now it is time to get back to my 'day job' (:-).

Honestly, comparing Apple to Linux, go apple. Better ecosystem, smoother updates. Linux is still in the "which distro you got" and the dependency packaging is funky. Drivers are better than Linux and more commercial software offerings and comparable line of business solutions. Microsoft believes they have publicly acknowledged the issue by revising it for the one main issue most were getting, and then putting in the KB the 'known issues'. [Elephant on the table] The rest of you guys are facing a rebuild. There's no easy answer here and no quick fix that I can see. If Microsoft truly mandated customer service as a core tenant they would be ensuring that each and everyone of you impacted would receive repair media. Because they have OEMs that provide the hardware and build the majority of the systems, they put the blame/lay the burden on the OEMs. OEMs point the finger at Microsoft for setting policies regarding media. Meanwhile legit customers are forced to look to questionable sources for media to do repair installs. I do not see a magical solution coming from Redmond, folks. I'm discouraged, disgusted and frankly questioning my sanity of volunteering for this company that treat their customers so horribly bad. As a shareholder of this company (trust me I owe so few shares, I'm a rounding error), I still would like to publicly apologize on behalf of Microsoft for how all of you have been treated.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2014-05-23T17:09:58+00:00

@NH905, that is the most reasonable answer from level 2. Why cannot Microsoft publicly acknowledge this and put an end to users' agony and wasted time probably in the tens of thousands of hours.

Till next month;)
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-23T17:17:57+00:00

Other than Apple, what is the most viable OS competition to Windows? Linux? Based on my experiences with this update, I am ready and eager to switch to something that actually works. Thoughts?
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-23T17:23:38+00:00

Give Linux Mint a try. It is based on Ubuntu. I have installed on a few old XP laptops including an Acer Netbook. They are working much better than they ever did!
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-23T17:33:25+00:00

@AltanYazici, I conveyed the message to Level 2 that Microsoft needs to improve communications. On the other hand, I have been involved in similar crisis situations where trying to get the problem resolved and hope for a miracle prevents effective communication to customers. If the number of users affected by this update is accurate, I am surprised that I can get through to anyone at Microsoft. Although I am not impressed by what has happened, I have confidence that Microsoft will resolve the problem. Both of my laptops are functional and the lack of Update 1 on one of them is not a showstopper.

Now it is time to get back to my 'day job' (:-).
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-23T17:38:07+00:00

Honestly, comparing Apple to Linux, go apple. Better ecosystem, smoother updates. Linux is still in the "which distro you got" and the dependency packaging is funky. Drivers are better than Linux and more commercial software offerings and comparable line of business solutions.

Microsoft believes they have publicly acknowledged the issue by revising it for the one main issue most were getting, and then putting in the KB the 'known issues'.

[Elephant on the table] The rest of you guys are facing a rebuild. There's no easy answer here and no quick fix that I can see. If Microsoft truly mandated customer service as a core tenant they would be ensuring that each and everyone of you impacted would receive repair media. Because they have OEMs that provide the hardware and build the majority of the systems, they put the blame/lay the burden on the OEMs. OEMs point the finger at Microsoft for setting policies regarding media. Meanwhile legit customers are forced to look to questionable sources for media to do repair installs.

I do not see a magical solution coming from Redmond, folks. I'm discouraged, disgusted and frankly questioning my sanity of volunteering for this company that treat their customers so horribly bad.

As a shareholder of this company (trust me I owe so few shares, I'm a rounding error), I still would like to publicly apologize on behalf of Microsoft for how all of you have been treated.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments