This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I am having pretty much the same results and error codes, but I am NOT seeing the power button and search icon. This is getting pretty frustrating, especially with Microsoft apparently not having a clue about why this is happening on some computers but not others (my old Dell worked fine, but newer one did not).

When I run DISM.exe /Online /Cleanup-image /Restorehealth I get error code 0x800f081f. I did come across one interesting item though: I have a 3rd computer, a desktop, that I seldom use but decided to go ahead and install the updates. It also failed with the same errors. Of the 3 computers I have with 8.1, the two that failed the update both have SSD's. Could some kind of SSD issue be the problem?

Could some kind of SSD issue be the problem? Or what about UEFI and GPT? http://msdn.microsoft.com/en-us/library/windows/hardware/dn640535(v=vs.85).aspx

Could some kind of SSD issue be the problem? I was wondering the same thing...

I had a chat with Microsoft Level 2 support this morning. Microsoft is very aware of the KB2919355 issue and is working diligently to find the root cause(s) and deliver fixes. At this point, the only recommendation is to hide KB2919355 in Windows Update until such time as a fix is released. Some people have had success in resolving KB2919355 install issues using the tips provided in this and other forums but for others the only sure approach is to rebuild the system, something that Microsoft recognizes is not a good option. Level 2 said a startup repair using Win 8.1 media has not been particularly successful. I was also advised that there are reports of issues after KB2919355 installed, including boot problems, printer driver conflicts and problems launching the Windows Store app. The implication was that Microsoft may withdraw KB2919355 until a stable version is developed. At this point I am going to take Microsoft's advice and bypass KB2919355. If I get a chance I will clone the failing harddrive and see if rolling back my system drive to April 9th makes a difference. The laptop that successfully installed KB2919355 had only a driver upgraded between April 9th and May 3th (travelling). The laptop that cannot install KB2919355 had a significant amount of Windows Update in that period.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-23T09:25:27+00:00

I am having pretty much the same results and error codes, but I am NOT seeing the power button and search icon. This is getting pretty frustrating, especially with Microsoft apparently not having a clue about why this is happening on some computers but not others (my old Dell worked fine, but newer one did not).
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Anonymous

2014-05-23T09:46:04+00:00

When I run DISM.exe /Online /Cleanup-image /Restorehealth I get error code 0x800f081f.

I did come across one interesting item though:

I have a 3rd computer, a desktop, that I seldom use but decided to go ahead and install the updates. It also failed with the same errors. Of the 3 computers I have with 8.1, the two that failed the update both have SSD's.

Could some kind of SSD issue be the problem?
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2 people found this answer helpful.

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Anonymous

2014-05-23T13:45:40+00:00

Could some kind of SSD issue be the problem?

Or what about UEFI and GPT?

http://msdn.microsoft.com/en-us/library/windows/hardware/dn640535(v=vs.85).aspx
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2 people found this answer helpful.

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Anonymous

2014-05-23T14:09:16+00:00

Could some kind of SSD issue be the problem?

I was wondering the same thing...
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2 people found this answer helpful.

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Anonymous

2014-05-23T15:38:00+00:00

I had a chat with Microsoft Level 2 support this morning. Microsoft is very aware of the KB2919355 issue and is working diligently to find the root cause(s) and deliver fixes. At this point, the only recommendation is to hide KB2919355 in Windows Update until such time as a fix is released.

Some people have had success in resolving KB2919355 install issues using the tips provided in this and other forums but for others the only sure approach is to rebuild the system, something that Microsoft recognizes is not a good option. Level 2 said a startup repair using Win 8.1 media has not been particularly successful. I was also advised that there are reports of issues after KB2919355 installed, including boot problems, printer driver conflicts and problems launching the Windows Store app. The implication was that Microsoft may withdraw KB2919355 until a stable version is developed.

At this point I am going to take Microsoft's advice and bypass KB2919355. If I get a chance I will clone the failing harddrive and see if rolling back my system drive to April 9th makes a difference. The laptop that successfully installed KB2919355 had only a driver upgraded between April 9th and May 3th (travelling). The laptop that cannot install KB2919355 had a significant amount of Windows Update in that period.
Was this answer helpful?

2 people found this answer helpful.

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