This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information: http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/ <quote> when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update </quote> So, what set of users falls into that category?

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information: http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/ <quote> when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update </quote> So, what set of users falls into that category? I have this issue as well.

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

Have tried every method I can find on the internet to install the dreaded 8.1 update (KB2919355) but every time it fails to configure and returns to previous setting. Totally frustrating! Surely Microsoft can produce an update that does not generate such a mess. I await 'another' patch ed update!!!

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you. @Silverback_1, I assume trying to create a system image from the failing laptop is unlikely to be useful. I have a second Win 8.1 laptop with the same hardware and similar software configuration. It successfully installed KB2919355 early in May. Could I create a system image on this laptop and then use it to recover the one that is being stubborn?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-21T19:21:02+00:00

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together.

Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information:

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

<quote>

when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update

</quote>

So, what set of users falls into that category?
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Anonymous

2014-05-21T20:15:29+00:00

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together.

Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information:

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

<quote>

when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update

</quote>

So, what set of users falls into that category?

I have this issue as well.
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Anonymous

2014-05-21T20:45:44+00:00

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-05-21T21:56:03+00:00

Have tried every method I can find on the internet to install the dreaded 8.1 update (KB2919355) but every time it fails to configure and returns to previous setting. Totally frustrating! Surely Microsoft can produce an update that does not generate such a mess. I await 'another' patch ed update!!!
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-21T22:59:01+00:00

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you.

@Silverback_1, I assume trying to create a system image from the failing laptop is unlikely to be useful. I have a second Win 8.1 laptop with the same hardware and similar software configuration. It successfully installed KB2919355 early in May. Could I create a system image on this laptop and then use it to recover the one that is being stubborn?
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments