This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Just got an email from Microsoft. They are collecting system data to try and fix this issue. Here's the email: Dear Greg, We have identified a diagnostic package that may help us to resolve your issue more quickly. This diagnostic package will gather information from the systems you choose, and check for certain known problems. After the diagnostic has run you will have an opportunity to view the resulting report, and can elect to upload the collected information to Microsoft. From a computer that is connected to the Internet: Click on the link below. http://support.microsoft.com/sdp/0B1B55AB33323336373730373232ED Click on the Run button (recommended) to start the diagnostic process. Follow the onscreen instructions to run the diagnostic on this computer, or on a different computer. Please note that you can submit diagnostics results back to Microsoft 5 time(s) until: 2014-05-28. For frequently asked questions about diagnostic data collection and uploading tools click the link below: http://support.microsoft.com/kb/2598970

Even if I had Win 8.1 install media, it was not clear from the last call with Microsoft Support whether I would run into conflicts between the upgrade software and the upgraded OEM Windows 8 install, or whether the retail product key would overwrite the OEM key. What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg>

spent 3 days trying to sort this out and have got nowwhere, have tried various fixes found on forums sorting dism out installing, cleaning up windowws updates etc, making system reserved bigger etc no luck, i'm so fed up now i am disabling windows updates as i can not wait 20mins for shutdown while it installs the update, and 20mins for boot up while it undoes the changes. no error messages in event logs etc. yet another microsoft screw up, while installing updates, so glad we have not rolled out Win8.1 to the organisation.

doesn't work, doesn't work, doesn't work!!! None of the **** mentioned works, i've spent way too many hours on this. I'd send Microsoft a bill for my time if I thought they'd even read it, but for now I'm shutting off windows updates, and suggesting my clients hold off upgrading to windows 8/8.1. I'll check back in 6 months to see if they EVER find a solution to their problems.

My error codes in trying latest Windows updates since 15th May 2014: 80070002 (7 times) 80246013 (1 time) 80070001 (2 times) 80246007 (1 time)

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2014-05-21T00:54:37+00:00
Just got an email from Microsoft. They are collecting system data to try and fix this issue. Here's the email:

Dear Greg,

We have identified a diagnostic package that may help us to resolve your issue more quickly. This diagnostic package will gather information from the systems you choose, and check for certain known problems. After the diagnostic has run you will have an opportunity to view the resulting report, and can elect to upload the collected information to Microsoft.

From a computer that is connected to the Internet:
1. Click on the link below.
http://support.microsoft.com/sdp/0B1B55AB33323336373730373232ED
1. Click on the Run button (recommended) to start the diagnostic process.
2. Follow the onscreen instructions to run the diagnostic on this computer, or on a different computer.
Please note that you can submit diagnostics results back to Microsoft 5 time(s) until: 2014-05-28.

For frequently asked questions about diagnostic data collection and uploading tools click the link below:

http://support.microsoft.com/kb/2598970
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-21T03:10:00+00:00

Even if I had Win 8.1 install media, it was not clear from the last call with Microsoft Support whether I would run into conflicts between the upgrade software and the upgraded OEM Windows 8 install, or whether the retail product key would overwrite the OEM key.

What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg>
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-21T09:38:08+00:00

spent 3 days trying to sort this out and have got nowwhere, have tried various fixes found on forums sorting dism out installing, cleaning up windowws updates etc, making system reserved bigger etc no luck, i'm so fed up now i am disabling windows updates as i can not wait 20mins for shutdown while it installs the update, and 20mins for boot up while it undoes the changes.

no error messages in event logs etc.

yet another microsoft screw up, while installing updates, so glad we have not rolled out Win8.1 to the organisation.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2014-05-21T11:25:31+00:00

doesn't work, doesn't work, doesn't work!!!

None of the **** mentioned works, i've spent way too many hours on this. I'd send Microsoft a bill for my time if I thought they'd even read it, but for now I'm shutting off windows updates, and suggesting my clients hold off upgrading to windows 8/8.1. I'll check back in 6 months to see if they EVER find a solution to their problems.
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-21T11:52:09+00:00

My error codes in trying latest Windows updates since 15th May 2014:

80070002 (7 times)

80246013 (1 time)

80070001 (2 times)

80246007 (1 time)
Was this answer helpful?

0 comments No comments