This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html I wonder where he got that list of "CSI Payload Corrupt" files? If you had that you might know which specific package you needed to remove (e.g. to get rid of the "corruption") and then save yourself having to redownload the whole thing, possibly even just update it from another already updated image by using the /source: and /limitaccess operands and thus avoid having to do any additional download at all?

I just bought a new HP Win 8.1 desktop, and it seems to update fine. However, my Lenovo laptop (born as a Win 7 machine but with Win 8.1 on it now) continually gets the "couldn't complete/undoing changes" message. And it takes lots of non-productive time to try to install the updates, but also to "undo the changes." This is ridiculous! The machine is basically becoming unusable. I'm not a computer techhie, so MS needs to fix this from its end and make it right for all of us non-techhie types. Don't give me a workaround. Don't give me more things to do to make it work. JUST make it work. Why is this taking so long? Thanks for listening.

compatibility issue with my chipset so I disabled my chipset What is that? Could it account for your slowness symptom? What would happen if you now tried to enable it? Make sure you have a backup procedure if your experiments go wrong. ; ) Windows Action Center popped up a message saying there was a compatibility issue with "this version of windows" and to update my driver. But Intel only has drivers for windows 7 and my model of mobo has been discontinued for support. Before the update, if the chipset was enabled, the mouse would stutter sometimes and it was a little slower than with the chipset disabled (and the mouse wouldn't stutter in that case). After the update, the chipset is still disabled because I haven't re-enabled it and still slower than molasses (but the mouse doesn't stutter at all, even when loading things). I'm not sure what is causing the slowness now. The "Microsoft Basic Display Driver" really isn't that bad. I can't easily use dual monitors anyways on this computer (no HDMI or 2nd VGA) and it can go up to 1280x1024 resolution. =)

Yep, WHY is this taking so long? Good question. I thought Nadella was supposed to be better than Ballmer; more focused, ear to the ground, listening to the customer. Haven't seen him on this thread, have you? Looks like Ballmer never left, same old, same old. Too bad.

Instead of sinking billions into Surface RT, they should work on fixing these issues. Look at all the time we spent trying to find workaround for a faulty product from Microsoft!

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-20T14:23:37+00:00

http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html

I wonder where he got that list of "CSI Payload Corrupt" files? If you had that you might know which specific package you needed to remove (e.g. to get rid of the "corruption") and then save yourself having to redownload the whole thing, possibly even just update it from another already updated image by using the /source: and /limitaccess operands and thus avoid having to do any additional download at all?
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Anonymous

2014-05-20T14:27:43+00:00

I just bought a new HP Win 8.1 desktop, and it seems to update fine. However, my Lenovo laptop (born as a Win 7 machine but with Win 8.1 on it now) continually gets the "couldn't complete/undoing changes" message. And it takes lots of non-productive time to try to install the updates, but also to "undo the changes." This is ridiculous! The machine is basically becoming unusable.

I'm not a computer techhie, so MS needs to fix this from its end and make it right for all of us non-techhie types. Don't give me a workaround. Don't give me more things to do to make it work. JUST make it work. Why is this taking so long?

Thanks for listening.
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2 people found this answer helpful.

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Anonymous

2014-05-20T15:24:36+00:00

compatibility issue with my chipset so I disabled my chipset

What is that? Could it account for your slowness symptom? What would happen if you now tried to enable it? Make sure you have a backup procedure if your experiments go wrong. ; )

Windows Action Center popped up a message saying there was a compatibility issue with "this version of windows" and to update my driver. But Intel only has drivers for windows 7 and my model of mobo has been discontinued for support.

Before the update, if the chipset was enabled, the mouse would stutter sometimes and it was a little slower than with the chipset disabled (and the mouse wouldn't stutter in that case).

After the update, the chipset is still disabled because I haven't re-enabled it and still slower than molasses (but the mouse doesn't stutter at all, even when loading things).

I'm not sure what is causing the slowness now.

The "Microsoft Basic Display Driver" really isn't that bad. I can't easily use dual monitors anyways on this computer (no HDMI or 2nd VGA) and it can go up to 1280x1024 resolution. =)
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2 people found this answer helpful.

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Anonymous

2014-05-20T15:25:56+00:00

Yep, WHY is this taking so long? Good question. I thought Nadella was supposed to be better than Ballmer; more focused, ear to the ground, listening to the customer. Haven't seen him on this thread, have you? Looks like Ballmer never left, same old, same old. Too bad.
Was this answer helpful?

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Anonymous

2014-05-20T16:48:03+00:00

Instead of sinking billions into Surface RT, they should work on fixing these issues. Look at all the time we spent trying to find workaround for a faulty product from Microsoft!
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