This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

The last two times I have attempted the manual install of KB2919355, it appears to succeed until the very end when I get the "we couldn't complete updates, undoing changes" message. On both of these occasions I have gotten error code 800F0922. In between I have attempted an to install via Windows Update and got a different error code (80246007). It is not the VPN client as I had already uninstalled it in an effort to get this update installed. I have now been working on this for two weeks, have tried everything suggested in the forums and on the MS site all to no avail. I don't know what else to do.

I received this error while updating (or trying) this evening. I was afraid it would never boot to the sign in screen, but it did. Update history shows several updates installed today, but "Security Update for IE 11 for Windows 8.1 for x64 based systems (KB2961851) without KB2919355" failed. What do I do?!I am currently using FireFox and have changed my update preferences to non-automatic. *Edit - 12 of ~15 updates that I tried to install today failed I tried this tool: go.microsoft.com/?linkid= It fixed several issues, but some were unsuccessful. This is the report: Windows Update Publisher details Issues found Problems installing recent updates Problems installing recent updates Not fixed Repair Windows Update Completed --- --- Check for missing or corrupt files Check for missing or corrupt files Detected Repair missing or corrupt files Completed --- --- Service registration is missing or corrupt Service registration is missing or corrupt Fixed Reset service registration Completed --- --- Windows Update error 0x80070057(2014-05-14-T-10_13_38P) Windows Update error 0x80070057(2014-05-14-T-10_13_38P) Fixed Resetting Windows Update data store Completed --- --- Potential issues that were checked Windows Update environment variables are incorrect Windows Update environment variables are incorrect Issue not present Some security settings are missing or have been changed Some security settings are missing or have been changed Issue not present Windows Update services are not running Windows Update services are not running Issue not present Cryptographic service components are not registered Cryptographic service components are not registered Issue not present Issues found Detection details 5 Problems installing recent updates Not fixed --- --- --- --- Repair Windows Update Completed --- --- --- Repair Windows Update services and dependencies | | 6 | Check for missing or corrupt files | Detected | | | --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed | | --- | --- | | | | SFC Output | | | Output: | Windows Resource Protection could not start the repair service. | | --- | --- | | | --- | | | --- | | | --- | 6 Service registration is missing or corrupt Fixed --- --- --- --- Reset service registration Completed --- --- --- | | 6 | Windows Update error 0x80070057(2014-05-14-T-10_13_38P) | Fixed | | | --- | --- | --- | --- | | | | | Resetting Windows Update data store | Completed | | --- | --- | | | | DataStoreAndWULogFiles.zip | | 13.59MB | | | File Name: | DataStoreAndWULogFiles.zip | | --- | --- | | | --- | | | --- | | | --- | Potential issues that were checked Detection details Windows Update environment variables are incorrect Issue not present --- --- --- --- Some security settings are missing or have been changed Issue not present --- --- --- --- Windows Update services are not running Issue not present --- --- --- --- Cryptographic service components are not registered Issue not present --- --- --- --- Detection details | Error Report | | | RootCause: | RC_DataStore | | --- | --- | | ErrorCode: | 0x80070057 | | --- | --- | | TimeDetected: | 2014-05-14-T-10:13:38P | | --- | --- | | | --- | | Collected File | | | File Name: | CheckSURLog.cab | | --- | --- | | | --- | Service Status Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182. --- | Collection information | | Computer Name: | DRC-MAIN | | --- | --- | | Windows Version: | 6.3 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, May 14, 2014 10:13:10 PM | | --- | --- | Publisher details | Background Intelligent Transfer Service | | Find and fix problems that may prevent background downloads from working | | Package Version: | 1.2.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- | | Windows Update | | Find and fix problems with Windows Update | | Package Version: | 8.1.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

Paul, of Microsoft, had me look at my Disk Management and thinks that I have a System Partition that is to small. It's 260MB and he thinks it should be bigger. He thinks this is what is causing the failure. He is to get back to me tomorrow with a firm answer. The error Code 800f0922 led him to this conclusion since I don't have a VPN Connection set up. Maybe this will help you. Hal

Thanks the error code 80080008 roy

Thanks Hal. Seems that 800f0922 has become my most frequent error code. If you are able to get a fix I would appreciate you posting back here. Just out of curiosity, how do you check the size of the system partition?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-15T02:42:29+00:00

The last two times I have attempted the manual install of KB2919355, it appears to succeed until the very end when I get the "we couldn't complete updates, undoing changes" message. On both of these occasions I have gotten error code 800F0922. In between I have attempted an to install via Windows Update and got a different error code (80246007). It is not the VPN client as I had already uninstalled it in an effort to get this update installed. I have now been working on this for two weeks, have tried everything suggested in the forums and on the MS site all to no avail. I don't know what else to do.
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Anonymous

I received this error while updating (or trying) this evening. I was afraid it would never boot to the sign in screen, but it did. Update history shows several updates installed today, but "Security Update for IE 11 for Windows 8.1 for x64 based systems (KB2961851) without KB2919355" failed. What do I do?!I am currently using FireFox and have changed my update preferences to non-automatic.

*Edit - 12 of ~15 updates that I tried to install today failed

I tried this tool: go.microsoft.com/?linkid=

It fixed several issues, but some were unsuccessful. This is the report:

Windows Update	Publisher details

Issues found
Problems installing recent updates<br><br><br>Problems installing recent updates	Not fixed
	Repair Windows Update	Completed	<br>	---	---
Check for missing or corrupt files<br><br><br>Check for missing or corrupt files	Detected
	Repair missing or corrupt files	Completed	<br>	---	---
Service registration is missing or corrupt<br><br><br>Service registration is missing or corrupt	Fixed
	Reset service registration	Completed	<br>	---	---
Windows Update error 0x80070057(2014-05-14-T-10_13_38P)<br><br><br>Windows Update error 0x80070057(2014-05-14-T-10_13_38P)	Fixed
	Resetting Windows Update data store	Completed	<br>	---	---

Potential issues that were checked
Windows Update environment variables are incorrect<br><br><br>Windows Update environment variables are incorrect	Issue not present
Some security settings are missing or have been changed<br><br><br>Some security settings are missing or have been changed	Issue not present
Windows Update services are not running<br><br><br>Windows Update services are not running	Issue not present
Cryptographic service components are not registered<br><br><br>Cryptographic service components are not registered	Issue not present

Issues found	Detection details

	5	Problems installing recent updates	Not fixed		<br>	---	---	---	---
		Repair Windows Update	Completed	<br>	---	---		<br>	---	<br>	Repair Windows Update services and dependencies

| | 6 | Check for missing or corrupt files | Detected | | | --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed | | --- | --- | | | | SFC Output | | | Output: | Windows Resource Protection could not start the repair service. | | --- | --- | | | --- | | | --- | | | --- |

	6	Service registration is missing or corrupt	Fixed		<br>	---	---	---	---
		Reset service registration	Completed	<br>	---	---		<br>	---

| | 6 | Windows Update error 0x80070057(2014-05-14-T-10_13_38P) | Fixed | | | --- | --- | --- | --- | | | | | Resetting Windows Update data store | Completed | | --- | --- | | | | DataStoreAndWULogFiles.zip | | 13.59MB | | | File Name: | DataStoreAndWULogFiles.zip | | --- | --- | | | --- | | | --- | | | --- |

Potential issues that were checked	Detection details

		Windows Update environment variables are incorrect	Issue not present		<br>	---	---	---	---

		Some security settings are missing or have been changed	Issue not present		<br>	---	---	---	---

		Windows Update services are not running	Issue not present		<br>	---	---	---	---

		Cryptographic service components are not registered	Issue not present		<br>	---	---	---	---

Detection details

| Error Report | | | RootCause: | RC_DataStore | | --- | --- | | ErrorCode: | 0x80070057 | | --- | --- | | TimeDetected: | 2014-05-14-T-10:13:38P | | --- | --- | | | --- |

| Collected File | | | File Name: | CheckSURLog.cab | | --- | --- | | | --- |

Service Status
	Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.	<br>	---

| Collection information | | Computer Name: | DRC-MAIN | | --- | --- | | Windows Version: | 6.3 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, May 14, 2014 10:13:10 PM | | --- | --- |

Publisher details

| Background Intelligent Transfer Service | | Find and fix problems that may prevent background downloads from working | | Package Version: | 1.2.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

| Windows Update | | Find and fix problems with Windows Update | | Package Version: | 8.1.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

0 comments

Anonymous

2014-05-15T03:05:50+00:00

Paul, of Microsoft, had me look at my Disk Management and thinks that I have a System Partition that is to small. It's 260MB and he thinks it should be bigger. He thinks this is what is causing the failure. He is to get back to me tomorrow with a firm answer. The error Code 800f0922 led him to this conclusion since I don't have a VPN Connection set up. Maybe this will help you. Hal
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5 people found this answer helpful.

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Anonymous

2014-05-15T09:41:57+00:00

Thanks the error code

80080008

roy
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Anonymous

2014-05-15T12:49:58+00:00

Thanks Hal. Seems that 800f0922 has become my most frequent error code. If you are able to get a fix I would appreciate you posting back here. Just out of curiosity, how do you check the size of the system partition?
Was this answer helpful?

6 people found this answer helpful.

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