Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-07-03T17:22:59+00:00

    I have the error code of KB3123862 and a security update error code too which is KB3159398.

    HELP!

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  2. Anonymous
    2016-07-04T19:38:07+00:00

    Help yourself. Start by reading this "sticky" post...

        • What information to post in the Windows Update forum

           http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395

    Also see...

        • HOW TO begin your own new thread

           http://answers.microsoft.com/en-us/page/faq#faqAskQuestion1

        • Suggestions for asking a question in help forums

           http://support.microsoft.com/kb/555375

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  3. Anonymous
    2016-09-17T14:32:37+00:00

    I also have this problem with my Windows 10 laptop.  

    In my "View Your Update History" section of "Settings", I see an entry stating that:

    "Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614) Failed to install on 9/14/2016".

    If anyone either on this site or at Microsoft Inc. could help me solve this problem, I'd greatly appreciate that.

    Thanks!

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  4. Anonymous
    2016-09-18T17:09:29+00:00

    I am receiving the same issue. 

    "We couldn't complete the updates

                  Undoing changes

       Don't turn off your computer"

    Error code:

    Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614).

    Complete ReportingEvents.log contents:

    ÿþ{0F9C2C66-C095-4DD7-86E0-B56E155DB8D4} 2016-09-16 20:05:17:526-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 15 updates.

    {684F6D9A-60D2-4C12-956E-8F2718092A9A} 2016-09-16 20:05:17:912-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download started.

    {7CCEF547-642A-44AD-8CB5-9A75B18AE4FE} 2016-09-16 20:05:18:259-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download started.

    {2048CD9D-177C-4C2E-A285-6D3D63B45547} 2016-09-16 20:05:18:812-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download succeeded.

    {71215008-819C-4897-9352-DB0ED2AC90CD} 2016-09-16 20:08:29:352-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download succeeded.

    {D22BF540-9533-412D-B1B6-663C30E35355} 2016-09-16 20:08:36:881-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614)

    {23150D69-0F8C-4050-8BF5-81A56EC7BA51} 2016-09-16 20:09:53:621-0400 1 201 [AGENT_INSTALLING_PENDING] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 240005 UpdateOrchestrator Success Content Install Installation pending.

    {B5966BBE-137A-449D-AD8B-8E23CD58B8F2} 2016-09-16 20:09:53:668-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0)

    {C07AFFC6-FECE-4641-84CD-86C131962876} 2016-09-16 20:10:11:890-0400 1 183 [AGENT_INSTALLING_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0)

    {B86C7326-96BC-4E38-86E4-025079CF3087} 2016-09-16 20:11:04:829-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 14 updates.

    {A282F8AE-F1CB-429D-B12D-8BA6353B8F86} 2016-09-16 20:52:31:043-0400 1 182 [AGENT_INSTALLING_FAILED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 800f0922 UpdateOrchestrator Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614).

    Regards,

    jltobin

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  5. Anonymous
    2016-09-18T17:22:42+00:00

    BTW -I am NOT receiving this issue on 4 other Windows 10 machines I have. - 3 Desktops & 1 laptop. Just this 1 Windows 10 machine...

    Regards,

    jltobin

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