Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-05-19T15:05:36+00:00

    I received this error while updating (or trying) this evening.  I was afraid it would never boot to the sign in screen, but it did.  Update history shows several updates installed today, but "Security Update for IE 11 for Windows 8.1 for x64 based systems (KB2961851) without KB2919355" failed.  What do I do?!I am currently using FireFox and have changed my update preferences to non-automatic.

    *Edit - 12 of ~15 updates that I tried to install today failed

    I tried this tool:  go.microsoft.com/?linkid=

    It fixed several issues, but some were unsuccessful.  This is the report:

    Windows Update Publisher details
    Issues found
    Problems installing recent updates<br><br><br>Problems installing recent updates Not fixed
    Repair Windows Update Completed <br> --- ---
    Check for missing or corrupt files<br><br><br>Check for missing or corrupt files Detected
    Repair missing or corrupt files Completed <br> --- ---
    Service registration is missing or corrupt<br><br><br>Service registration is missing or corrupt Fixed
    Reset service registration Completed <br> --- ---
    Windows Update error 0x80070057(2014-05-14-T-10_13_38P)<br><br><br>Windows Update error 0x80070057(2014-05-14-T-10_13_38P) Fixed
    Resetting Windows Update data store Completed <br> --- ---
    Potential issues that were checked
    Windows Update environment variables are incorrect<br><br><br>Windows Update environment variables are incorrect Issue not present
    Some security settings are missing or have been changed<br><br><br>Some security settings are missing or have been changed Issue not present
    Windows Update services are not running<br><br><br>Windows Update services are not running Issue not present
    Cryptographic service components are not registered<br><br><br>Cryptographic service components are not registered Issue not present
    Issues found Detection details
    5 Problems installing recent updates Not fixed <br> --- --- --- ---
    Repair Windows Update Completed <br> --- --- <br> --- <br> Repair Windows Update services and dependencies

    | | 6 | Check for missing or corrupt files | Detected | |<br>| --- | --- | --- | --- | | | | | Repair missing or corrupt files | Completed |<br>| --- | --- | |<br>| | SFC Output |<br>| | Output: | Windows Resource Protection could not start the repair service. |<br>| --- | --- | |<br>| --- | |<br>| --- | | | --- |

    6 Service registration is missing or corrupt Fixed <br> --- --- --- ---
    Reset service registration Completed <br> --- --- <br> ---

    | | 6 | Windows Update error 0x80070057(2014-05-14-T-10_13_38P) | Fixed | |<br>| --- | --- | --- | --- | | | | | Resetting Windows Update data store | Completed |<br>| --- | --- | |<br>| | DataStoreAndWULogFiles.zip |<br>| 13.59MB |<br>| | File Name: | DataStoreAndWULogFiles.zip |<br>| --- | --- | |<br>| --- | |<br>| --- | | | --- |

    Potential issues that were checked Detection details
    Windows Update environment variables are incorrect Issue not present <br> --- --- --- ---
    Some security settings are missing or have been changed Issue not present <br> --- --- --- ---
    Windows Update services are not running Issue not present <br> --- --- --- ---
    Cryptographic service components are not registered Issue not present <br> --- --- --- ---
    Detection details

    | Error Report | | | RootCause: | RC_DataStore |<br>| --- | --- |<br>| ErrorCode: | 0x80070057 |<br>| --- | --- |<br>| TimeDetected: | 2014-05-14-T-10:13:38P |<br>| --- | --- | | | --- |

    | Collected File | | | File Name: | CheckSURLog.cab |<br>| --- | --- | | | --- |

    Service Status
    Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182. <br> ---

    | Collection information | | Computer Name: | DRC-MAIN | | --- | --- | | Windows Version: | 6.3 | | --- | --- | | Architecture: | x64 | | --- | --- | | Time: | Wednesday, May 14, 2014 10:13:10 PM | | --- | --- |

    Publisher details

    | Background Intelligent Transfer Service | | Find and fix problems that may prevent background downloads from working | | Package Version: | 1.2.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

    | Windows Update | | Find and fix problems with Windows Update | | Package Version: | 8.1.1.20131113 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

    Check for missing or Corrupt files Windows Update Error 0x80070057 [2014-05-19-T-09_21_48A Fixed Problems with update not fixed Repair Windows update Background Intelligent Transfer Service find and fix problems that may prevent background downloads from working Package Version 1.2.1.2013113 Windows update find and fix problems with update Package Version 8.1.1.2013113

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-05-19T15:34:57+00:00

    I wouldn't waste my time and money at this point; KB2919355 is not installable on some computers (yours and mine).  I have wasted hundreds of dollars downloading this file, always fails, sat on the phone with MS tech doing DISM and SFC, and uninstalling software.  Never gets installed.  So, I've done what you did, turned off auto-update, depending on Malwarebytes and Spybot to keep me safe, and maybe turn auto-updates back on next year.  Hopefully, MS will solve this problem by January 1, 2015 (thats when I turn auto-updates back on).  Good luck!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2014-05-19T17:43:31+00:00

    I "hid" KB2919355 and one other update that kept trying to install, but failed.  That way if there are new Microsoft updates, they will still install because I left auto-update enabled.  I do not see the downside of doing it this way.  If there is one, please chime in.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-19T17:48:37+00:00

    If 2919355 is not installed by June, you will receive no future security updates.

    Harry we gotta get this update installed.  Have you attempted to contact support?  It will be a free support case.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-05-19T18:28:33+00:00

    If 2919355 is not installed by June, you will receive no future security updates.

    Harry we gotta get this update installed.  Have you attempted to contact support?  It will be a free support case. 

    How does one contact Microsoft Support and obtain this free support you're mentioning?

    Was this answer helpful?

    0 comments