This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I have error 800700002 for update KB3038701. Everything since has failed (5/14/15)

I keep on getting error 80240016 and cant download any updates. It states I have 44 updates. I try to restore to an earlier date and it won't restore.

error 80240016 Reply modeled on my previous one about a different code. Edit: I'm not sure this thread has seen this particular code before. Others have apparently. Google search for 80240016 OR 0x80240016 site:microsoft.com About 2,170 results Otherwise, also mentioned in here, you can get a clue about its category from the old list of codes which has been kept by Support and never updated. https://support.microsoft.com/en-us/kb/938205?wa=wsignin1.0 Edit: Actually I had to do a web search to find a cached copy of it. The Support site was in a ridiculous redirect loop. YMMV. Doing a Find in there for 80240016 finds <quote> 0x80240016 WU_E_INSTALL_NOT_ALLOWED Operation tried to install while another installation was in progress <quote> If you really want help I suggest you start your own thread with your own details. Good luck Robert Aldwinckle

I have a Dell Inspiron 15 with core i7 running 8.1 for x64 based system My PC keeps trying to install updates then states: We couldn't complete the updates, Undoing changes. Don’t turn off your computer. Today it tried to install 83 updates, locked up my pc for 56 minutes then gave the same msg. I looked at the Update history. No failled updates listed for today (15 May) only one failled update listed on 14 May, Update windows 8.1 for x64 based systems (KB3054169) error 8024000B I have business mtgs next week and can not have my pc locked up for an hour.

@ Islandboyjd , the majority of people contributing to this forum are volunteers who do not work for Microsoft. There appear to have been a lot of people affected with issues installing KB2919355 but many of them were assisted by Microsoft Support or through tips provided in this forum. In my case, I had to do a 'in place' repair on one of my laptops - see http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media for a way of creating your own install media. As far as subsequent Windows Update issues, there will always be some people having issues with updates due to the complexity of hardware and software as well as customization done by computer manufacturers. If the suggestions posted here do not work for you, you can call Microsoft Support and get assistance. In your previous post you appear to have entered 'DISM.exe /Online /Cleanup-image /Restorhealth'. The command is 'DISM.exe /Online /Cleanup-image /Restorehealth'

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-05-15T00:27:58+00:00

I have error 800700002 for update KB3038701. Everything since has failed (5/14/15)
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Anonymous

2015-05-15T02:34:06+00:00

I keep on getting error 80240016 and cant download any updates. It states I have 44 updates. I try to restore to an earlier date and it won't restore.
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Anonymous

2015-05-15T05:23:21+00:00

error 80240016

Reply modeled on my previous one about a different code.

Edit: I'm not sure this thread has seen this particular code before. Others have apparently.

Google search for

80240016 OR 0x80240016 site:microsoft.com

About 2,170 results

Otherwise, also mentioned in here, you can get a clue about its category from the old list of codes which has been kept by Support and never updated.

https://support.microsoft.com/en-us/kb/938205?wa=wsignin1.0

Edit:

Actually I had to do a web search to find a cached copy of it. The Support site was in a ridiculous redirect loop. YMMV.

Doing a Find in there for 80240016 finds

<quote>

0x80240016 WU_E_INSTALL_NOT_ALLOWED Operation tried to install while another installation was in progress

<quote>

If you really want help I suggest you start your own thread with your own details.

Good luck

Robert Aldwinckle
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Anonymous

2015-05-15T13:08:02+00:00

I have a Dell Inspiron 15 with core i7 running 8.1 for x64 based system

My PC keeps trying to install updates then states: We couldn't complete the updates, Undoing changes. Don’t turn off your computer.

Today it tried to install 83 updates, locked up my pc for 56 minutes then gave the same msg.

I looked at the Update history. No failled updates listed for today (15 May) only one failled update listed on 14 May, Update windows 8.1 for x64 based systems (KB3054169) error 8024000B

I have business mtgs next week and can not have my pc locked up for an hour.
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-15T14:11:30+00:00

@Islandboyjd, the majority of people contributing to this forum are volunteers who do not work for Microsoft. There appear to have been a lot of people affected with issues installing KB2919355 but many of them were assisted by Microsoft Support or through tips provided in this forum. In my case, I had to do a 'in place' repair on one of my laptops - see http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media for a way of creating your own install media. As far as subsequent Windows Update issues, there will always be some people having issues with updates due to the complexity of hardware and software as well as customization done by computer manufacturers. If the suggestions posted here do not work for you, you can call Microsoft Support and get assistance.

In your previous post you appear to have entered 'DISM.exe /Online /Cleanup-image /Restorhealth'. The command is 'DISM.exe /Online /Cleanup-image /Restorehealth'
Was this answer helpful?

0 comments No comments