This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

@ Susan Bradley , if you have any influence with Microsoft, could you get them to create a Fixit wizard that not only goes through the basic steps but also helps Microsoft narrow down what the various problems are? I have made this suggestion to the Global Escalation Team and also written to my local Microsoft but never heard back.

Susan. I put the Scanhealth command in (with spaces) and it has been showing 20 % for sometime now. It will not of course allow me to put the Restorehealth command in. Unless you know something different, it doesn't look as though it is going to move from 20% or allow me to enter anything else. Perhaps I'm just frustrated at wasting a half day on this. It has been going for 20 mins now and no change. Do you expect it to take this long ?

Sahil I tried the first prompt and the result was 20%. I have been sitting here watching this for half an hour now, with the cursor flicking and unable to put the Restore health prompt in. Should I just simply close the window; open it again and put in Restore health ?

Sahil .It finished ! This is what I got - any views ? Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Windows\system32>DISM.exe /Online /Cleanup-image /Scanhealth Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 [==========================100.0%==========================] The component store is repairable. The operation completed successfully. C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorhealth Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 Error: 87 The restorhealth option is not recognized in this context. For more information, refer to the help. The DISM log file can be found at C:\Windows\Logs\DISM\dism.log C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32>hhhhh 'hhhhh' is not recognized as an internal or external command, operable program or batch file. C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32> C:\Windows\system32>

Susan. I eventually ran the commands - both to 100% - but Restorehealth did not work. However, I restarted and exactly the same thing happened - it stuck on 17 (of 35) updates and I had to switch off and when it restarted again it "couldn't complete" so was undoing the updates. Now, please moderate on this. I purchased a new computer and your operating software in good faith and with good money. Both work at the moment but on current status without updates, as you say, I am prone to many problems. You do not know why this has happened and consequently a fix is almost beyond hope; more than this you expect your customers to spend hours trying to find answers. In almost any other business this would be totally unacceptable - so why is it ok for Microsoft ? Why is it not possible to provide me with another version of your software (with the updates) which will work and is proven to provide updates ? Or are we saying that all users of 8.1 have this problem ? You have advised that there is a proven risk it will not work properly in the future without updates, yet you have (via Dell) given me software that cannot be updated. I suppose I could return the PC to Dell under warranty - but it's not really their problem is it ? Whilst I agree with NH905 about Fixit Wizards, I think you are far from this solution and I guess it depends on the size of the problem. Can you propose a solution please, that does not involve me spending hours at my computer testing your "possible "solutions and somehow get me a working copy of the software; ie one that can accept updates

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2015-05-14T19:47:03+00:00

@Susan Bradley, if you have any influence with Microsoft, could you get them to create a Fixit wizard that not only goes through the basic steps but also helps Microsoft narrow down what the various problems are? I have made this suggestion to the Global Escalation Team and also written to my local Microsoft but never heard back.
Was this answer helpful?

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Anonymous

2015-05-14T20:00:15+00:00

Susan. I put the Scanhealth command in (with spaces) and it has been showing 20 % for sometime now. It will not of course allow me to put the Restorehealth command in.

Unless you know something different, it doesn't look as though it is going to move from 20% or allow me to enter anything else.

Perhaps I'm just frustrated at wasting a half day on this. It has been going for 20 mins now and no change. Do you expect it to take this long ?
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-14T20:17:01+00:00

Sahil

I tried the first prompt and the result was 20%. I have been sitting here watching this for half an hour now, with the cursor flicking and unable to put the Restore health prompt in. Should I just simply close the window; open it again and put in Restore health ?
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-14T20:25:51+00:00

Sahil .It finished ! This is what I got - any views ?

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DISM.exe /Online /Cleanup-image /Scanhealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

The component store is repairable.

The operation completed successfully.

C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorhealth

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

Error: 87

The restorhealth option is not recognized in this context.

For more information, refer to the help.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>hhhhh

'hhhhh' is not recognized as an internal or external command,

operable program or batch file.

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>

C:\Windows\system32>
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Anonymous

2015-05-14T21:56:18+00:00

Susan. I eventually ran the commands - both to 100% - but Restorehealth did not work. However, I restarted and exactly the same thing happened - it stuck on 17 (of 35) updates and I had to switch off and when it restarted again it "couldn't complete" so was undoing the updates.

Now, please moderate on this. I purchased a new computer and your operating software in good faith and with good money. Both work at the moment but on current status without updates, as you say, I am prone to many problems. You do not know why this has happened and consequently a fix is almost beyond hope; more than this you expect your customers to spend hours trying to find answers. In almost any other business this would be totally unacceptable - so why is it ok for Microsoft ?

Why is it not possible to provide me with another version of your software (with the updates) which will work and is proven to provide updates ? Or are we saying that all users of 8.1 have this problem ?

You have advised that there is a proven risk it will not work properly in the future without updates, yet you have (via Dell) given me software that cannot be updated.

I suppose I could return the PC to Dell under warranty - but it's not really their problem is it ?

Whilst I agree with NH905 about Fixit Wizards, I think you are far from this solution and I guess it depends on the size of the problem.

Can you propose a solution please, that does not involve me spending hours at my computer testing your "possible "solutions and somehow get me a working copy of the software; ie one that can accept updates
Was this answer helpful?

0 comments No comments