This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

We've had this "undoing changes" error several times over the last couple of months and I am at my wits' end. The latest error code was for update KB2976978 with error 800F0922. Please can you advise how we can fix this once and for all as it seems that every update we install gets an error now.

I get the 'Couldn't complete DL. Undoing changes' message. I followed the instructions above and found these failed updates: From a month ago: KB3024755 KB3025417 KB3036562 KB3012702 KB3012235 From today: KB2972094 KB2966804 Any guidence to fix this is super appreciated.

I have error codes 80246013, 80246007, 800F0841 and 80070643. Can anyone identify the problem for me and a fix?

Hi My PC has tried to install update KB3048778 on some 6 occassions... each time failing and undoing the changes on restart. I hasve checked that I have no removable media in drives but it makes no difference. I have Norton 360 installed- is that likely to be the problem? Thanks MIke

here was my problem and how I fixed it In my case, kb3000850 and 8 other updates were continually being installed and reverted. second point, stating kb3000850 is optional was not the case for me, it was listed as critical. For those reasons I did not hide the update. I read through many other posts related to kb3000850 and found that in some cases having Avast av possibly contributed to the failure(s). I disabled the three Avast shields, activated Windows Defender. (I did not remove Avast). I restarted the computer, the updates reinstalled and reverted again. I shutdown the computer again and on this restart all 9 updates installed. I will leave Avast disabled until several more windows updates apply correctly and then decide whether I'm safe enough with Defender. Good luck to others who persist in getting beyond this nightmare

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-04-21T20:53:56+00:00

We've had this "undoing changes" error several times over the last couple of months and I am at my wits' end.

The latest error code was for update KB2976978 with error 800F0922.

Please can you advise how we can fix this once and for all as it seems that every update we install gets an error now.
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Anonymous

2015-04-23T04:13:32+00:00

I get the 'Couldn't complete DL. Undoing changes' message. I followed the instructions above and found these failed updates:

From a month ago:

KB3024755

KB3025417

KB3036562

KB3012702

KB3012235

From today:

KB2972094

KB2966804

Any guidence to fix this is super appreciated.
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Anonymous

2015-04-23T14:57:07+00:00

I have error codes 80246013, 80246007, 800F0841 and 80070643. Can anyone identify the problem for me and a fix?
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Anonymous

2015-04-25T11:52:24+00:00

Hi My PC has tried to install update KB3048778 on some 6 occassions... each time failing and undoing the changes on restart. I hasve checked that I have no removable media in drives but it makes no difference. I have Norton 360 installed- is that likely to be the problem?

Thanks

MIke
Was this answer helpful?

0 comments No comments
Anonymous

2015-04-25T22:41:29+00:00

here was my problem and how I fixed it

In my case, kb3000850 and 8 other updates were continually being installed and reverted.

second point, stating kb3000850 is optional was not the case for me, it was listed as critical.

For those reasons I did not hide the update.

I read through many other posts related to kb3000850 and found that in some cases having Avast av possibly contributed to the failure(s).

I disabled the three Avast shields, activated Windows Defender. (I did not remove Avast).

I restarted the computer, the updates reinstalled and reverted again. I shutdown the computer again and on this restart all 9 updates installed.

I will leave Avast disabled until several more windows updates apply correctly and then decide whether I'm safe enough with Defender.

Good luck to others who persist in getting beyond this nightmare
Was this answer helpful?

0 comments No comments