This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

CBS log: https://onedrive.live.com/redir?resid=F56F7AEBD0068A0B!762&authkey=!AEc6UJY5SVor_VI&ithint=file%2cdocx That is coming up in Word Online and looks like it may be too big for that. Can you try cutting it down to something smaller and more relevant or just making so it can be downloaded instead of opening automatically? BTW the way you can make a URL into a link is to add a space at the end. I'm doing that with yours in case there is any possibility of using it as a straight download link.

I am sorry, but those instructions are over my head. How would I cut it down without losing relevant data? How else could I save it? I do not understand the link instructions either.

How would I cut it down without losing relevant data? How else could I save it? I do not understand the link instructions either. I don't know how you are doing whatever it is that you are doing. Others somehow manage to create links that can be downloaded. Yours is the first time I have seen a DISM.log or CBS.log open in Word Online. Can you use the link that you created for the CBS.log? As for cutting it down I was guessing that you might not be considering that timestamp I gave you in what you were including. Apologies if that guess is incorrect.

is this better? I am lost as to what to do. https://onedrive.live.com/redir?resid=F56F7AEBD0068A0B%21763

is this better? That was better. It still can't be used by Word Online but I managed to download all 21 MB of it. Unfortunately it starts after the time of your last RestoreHealth. Try again? Also, strangely, when I open it in Reader (since it is a .pdf) it can not be copied? I guess it is too big for Reader's functionality too. Perhaps it is also exceeding the capabilities of Reader's Find tool? In that case, if you know what page to look at for the time of an instance of a RestoreHealth event, it looks like I could at least get to a specific page (using Reader's Ctrl-g command). FWIW it looks like you captured a big update that was in progress and show only 2 minutes of that event. I'm wondering if the problem is that you are opening CBS.log originally in your Word and then Word is (for some reason) saving it as a .pdf? Try using Notepad instead? Then you should be able to upload it as a plain text file and just post a link to that. BTW it looks like the timestamp that we were interested in has gone from the current CBS.log so then you would have to check the other pieces to see if was in one of them or just do another RestoreHealth attempt and capture the CBS.log for that event. But then please tell me what time to look for. HTH Robert

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-03-10T15:27:34+00:00

CBS log:

https://onedrive.live.com/redir?resid=F56F7AEBD0068A0B!762&authkey=!AEc6UJY5SVor_VI&ithint=file%2cdocx

That is coming up in Word Online and looks like it may be too big for that. Can you try cutting it down to something smaller and more relevant or just making so it can be downloaded instead of opening automatically?

BTW the way you can make a URL into a link is to add a space at the end. I'm doing that with yours in case there is any possibility of using it as a straight download link.
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Anonymous

2015-03-10T15:33:50+00:00

I am sorry, but those instructions are over my head. How would I cut it down without losing relevant data? How else could I save it? I do not understand the link instructions either.
Was this answer helpful?

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Anonymous

2015-03-10T15:42:08+00:00

How would I cut it down without losing relevant data? How else could I save it? I do not understand the link instructions either.

I don't know how you are doing whatever it is that you are doing. Others somehow manage to create links that can be downloaded. Yours is the first time I have seen a DISM.log or CBS.log open in Word Online.

Can you use the link that you created for the CBS.log?

As for cutting it down I was guessing that you might not be considering that timestamp I gave you in what you were including. Apologies if that guess is incorrect.
Was this answer helpful?

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Anonymous

2015-03-10T15:56:18+00:00

is this better? I am lost as to what to do.

https://onedrive.live.com/redir?resid=F56F7AEBD0068A0B%21763
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Anonymous

2015-03-10T16:45:59+00:00

is this better?

That was better. It still can't be used by Word Online but I managed to download all 21 MB of it. Unfortunately it starts after the time of your last RestoreHealth. Try again?

Also, strangely, when I open it in Reader (since it is a .pdf) it can not be copied? I guess it is too big for Reader's functionality too. Perhaps it is also exceeding the capabilities of Reader's Find tool? In that case, if you know what page to look at for the time of an instance of a RestoreHealth event, it looks like I could at least get to a specific page (using Reader's Ctrl-g command). FWIW it looks like you captured a big update that was in progress and show only 2 minutes of that event.

I'm wondering if the problem is that you are opening CBS.log originally in your Word and then Word is (for some reason) saving it as a .pdf? Try using Notepad instead? Then you should be able to upload it as a plain text file and just post a link to that.

BTW it looks like the timestamp that we were interested in has gone from the current CBS.log so then you would have to check the other pieces to see if was in one of them or just do another RestoreHealth attempt and capture the CBS.log for that event. But then please tell me what time to look for.

HTH

Robert
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