This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

and the Scannow results: C:\WINDOWS\system32>sfc /scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 77% complete. Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. C:\WINDOWS\system32>

The ...RestoreHealth command gets this result: Error: 0x800f081f That's looking much better than I thought. So now you should go into the CBS.log and find the repair attempt and summary Here's an example http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-store-error-0x80070002-comprehensive/2b0ed3e1-1835-4517-97dd-0a7abb6ef74c?page=3

I read through that thread but do not know how to "go into the CBS.log and find the repair attempt and summary." What steps do I follow?

In fact, I did not see anything in that thread that addressed CBS.log

@ showmethefacts , C:\Windows\Logs\CBS\CBS.log contains the log of the sfc command. I have seen reports of issues with CNBJ2530.DPB on multiple computers but these were not relevant to the problems I was experiencing and were fixed by dism /restorehealth There may be some information in C:\WINDOWS\Logs\DISM\dism.log as to why the dism command is failing. I have not had to use the /source option which appears to be useful if you have access to a valid Windows image. I though dism downloaded any corrupted/missing packages. Could there been a problem with Windows Update accessing the Microsoft servers? That might also explain why the download of the IE Flash fix is stalling at 5%.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-03-03T22:39:30+00:00

and the Scannow results:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 77% complete.

Windows Resource Protection found corrupt files but was unable to fix some

of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For

example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not

supported in offline servicing scenarios.

C:\WINDOWS\system32>
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Anonymous

2015-03-03T22:49:36+00:00

The ...RestoreHealth command gets this result:

Error: 0x800f081f

That's looking much better than I thought. So now you should go into the CBS.log and find the repair attempt and summary

Here's an example

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-store-error-0x80070002-comprehensive/2b0ed3e1-1835-4517-97dd-0a7abb6ef74c?page=3
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Anonymous

2015-03-03T22:57:30+00:00

I read through that thread but do not know how to "go into the CBS.log and find the repair attempt and summary." What steps do I follow?
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Anonymous

2015-03-03T23:00:56+00:00

In fact, I did not see anything in that thread that addressed CBS.log
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Anonymous

2015-03-04T17:36:32+00:00

@showmethefacts, C:\Windows\Logs\CBS\CBS.log contains the log of the sfc command. I have seen reports of issues with CNBJ2530.DPB on multiple computers but these were not relevant to the problems I was experiencing and were fixed by dism /restorehealth

There may be some information in C:\WINDOWS\Logs\DISM\dism.log as to why the dism command is failing. I have not had to use the /source option which appears to be useful if you have access to a valid Windows image. I though dism downloaded any corrupted/missing packages.

Could there been a problem with Windows Update accessing the Microsoft servers? That might also explain why the download of the IE Flash fix is stalling at 5%.
Was this answer helpful?

0 comments No comments