This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

"Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings ." The people who write these things always forget an important step: GETTING TO A POSITION WHERE THE SETTINGS MENU CAN EVEN BE ACCESSED. As it stands my computer is stuck at 'We couldn't complete the updates', restarts, then comes right back to that point. I can't 'point to the lower-right corner and click Settings' because my computer isn't at a state where that's an option.

Solution: change update sittings and choose autometic check for updates and install them...

Been having troubles with update KB3012199 for about 2-3 weeks now. Every time I try to update it, it fails without any error code.

fails without any error code. There will be clues somewhere. Start with the ReportingEvents.log

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-12-12T03:42:49+00:00

"Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings."

The people who write these things always forget an important step: GETTING TO A POSITION WHERE THE SETTINGS MENU CAN EVEN BE ACCESSED.

As it stands my computer is stuck at 'We couldn't complete the updates', restarts, then comes right back to that point. I can't 'point to the lower-right corner and click Settings' because my computer isn't at a state where that's an option.
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Anonymous

2014-12-15T11:22:21+00:00

Solution: change update sittings and choose autometic check for updates and install them...
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Anonymous

2014-12-15T19:22:27+00:00

Error KB2975719 KB3004394
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Anonymous

2014-12-16T07:46:53+00:00

Been having troubles with update KB3012199 for about 2-3 weeks now. Every time I try to update it, it fails without any error code.
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Anonymous

2014-12-16T13:29:48+00:00

fails without any error code.

There will be clues somewhere. Start with the ReportingEvents.log
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