Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Robert,

I understand there is paid support, but for Microsoft to sell a defective product, then charge you to try to fix it is bad business. The product should work at least for a while -- and sellers other than Microsoft understand this by offering recalls, free support for a limited time, warranties, etc. I thus find your apology for the practice to be even more bizarre. The sheer length of this thread is strong testimony for the fact that many, many customers have this same issue. We can't all have viruses that cause the same issue.  In reaction to analogous abusive practices by sellers of other products, most states adopted "lemon laws" for cars and certain other products, as well as deceptive trade practices laws for goods and services generally. Should Microsoft continue to refuse to provide fixes for products that were defective from the start, then consumers will band together in "mass action" (which are distinct from class actions and thus have not been curtailed by Big Money paying off politicians and judges). In a mass action, nobody purports to represent a class of people; each individual signs up to join with others -- each in their own name -- and there is great strength in numbers. Perhaps a few of those suits around the country would persuade Microsoft that selling a defective product, then extorting money from customers just to make it work in the first place, is not smart business after all.

It's bizarre and it would seem self-defeating for Microsoft to sell you a product and then block you from any kind of technical support.

They offer paid support which apparently works.  Free support, such as in here, means that you have to do some work on your own.

Here's an example of a user who is doing that.  We seem to be getting somewhere slowly.   ; )

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-explorer-11-will-not-work-at-all/30e0ecbb-869b-4485-b6d0-8a1482c7bf7d?page=3#LastReply

It's Windows 7 but same concepts in W8.1.  In fact, you have better tools in W8.1. so it should be easier to do it.

I cannot download and install updates. I always get the same message about undoing changes. I have tried all the suggestions short of dumping Windows 8.1 and re-loading. I fear doing that as I am not sure what I would lose. I have no disc (so I can't reload it with a disc like all the instructions say). My laptop came with Windows 8 and I downloaded 8.1 off the Microsoft website,. If I had to g o back to the hated 8, with no start menu and no way to get to places I need to go, I would throw in the towel, sell the damn thing and buy an expensive Apple... At least they have support when you need it. 

Nothing works. Yes, I have tried the windows update troubleshooter, but EVERY time I employ the update troubleshooter, it says it has fixed errors, but every time I try to download updates, it gets permanently stuck. When I re-start, I always get the message that updates could not be completed and changes are being undone. The most recent codes are KB3021953 for the failure to install security updates. It's bizarre and it would seem self-defeating for Microsoft to sell you a product and then block you from any kind of technical support. Any suggestions would be appreciated. Thank you.

I'm sorry... but this makes no since to me???

Update for Windows 8.1 for x64-based systems (KB2955164)

Error Code: 8007002

Hex error codes are always shown with 8 nibbles (4 bytes) and usually it is most effective to search for them with a 0x prefix.

http://www.thewindowsclub.com/windows-8-1-update-fails-to-install

(Microsoft search for

    0x80070002 windows update fail KB2955164

)

FYI

Robert Aldwinckle