This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

No, that is incorrect. I tried it several times and I am capable of typing a few letters and a slash.

Error 87 Means you made a typo.

and when I tried the DISM solution, I got Error 87

I appreciate the detailed response, but when I tried the sfc/scannow process, I got a message saying another service or operation was running and to try later. No other service or repair operation was running, so I Googled that and found suggestions -- but those were blocked too. I was advised to try using the Computer Management tool to disable whatever was running -- but the thing I would have needed to clieck was dimmed and not lit up, so it was unclickable... Blacked, then bloacked again. When I try Microsoft support for Windows, I get a message that says Sorry, the page you requested is not available. The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options: So it is the perfect Catch 22. I can't fix it myself with all the resources offered here and I cannot contact Microsoft t hear the sales pitch on why I should pay to fix something that never worked right to begin with. Truly atrocious service. This is reminiscent of what borrowers went through trying to contact their mortgage bank... Too Big To Fail, Too Big to Care.

Robert, I understand there is paid support, but for Microsoft to sell a defective product, then charge you to try to fix it is bad business. @ showmethefacts , there can be many reasons why updates cannot be installed. Having been affected by the KB2919355 problem I suspect there is/was an underlying issue with how Microsoft is applying updates but at this point there is not enough information to determine if that is true in your case. KB3021953 is the fix you are trying to sintall - what error code is associated with this update? Are there other updates that are not installing and what are the errors? Sometimes it is better to get the list of updates that are failing, disable automatic updating, researching the updates to identify any pre-reqs and then installing the updates one by one after a clean boot and disabling antivirus/firewall software. Various forms of system corruption can be resolved by running sfc /scannow from an Admin prompt. The software distribution stack can sometimes be repaired by running Dism /online /cleanup-image /scanhealth and Dism /online /cleanup-image /restorehealth from an Admin prompt. If you cannot resolve the problem, then I would suggest contacting Microsoft Support and ask to have the charges waived since you are having trouble installing a Security Update. In my case, nothing worked and I had to perform a Windows 8.1 repair using Windows 8.1 install media. Unfortunately, you cannot download the Windows 8.1 install media from Microsoft because you only have a Windows 8 product key. I managed to escalate high enough that Microsoft shipped me a Windows 8.1 install DVD with a new product key. It was worth the hours on the phone to avoid having to rebuild the system from scratch.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-02-16T01:23:09+00:00

No, that is incorrect. I tried it several times and I am capable of typing a few letters and a slash.
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Anonymous

2015-02-16T01:04:17+00:00

Error 87

Means you made a typo.
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Anonymous

2015-02-16T00:52:34+00:00

and when I tried the DISM solution, I got Error 87
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Anonymous

2015-02-16T00:49:22+00:00

I appreciate the detailed response, but when I tried the sfc/scannow process, I got a message saying another service or operation was running and to try later. No other service or repair operation was running, so I Googled that and found suggestions -- but those were blocked too. I was advised to try using the Computer Management tool to disable whatever was running -- but the thing I would have needed to clieck was dimmed and not lit up, so it was unclickable... Blacked, then bloacked again. When I try Microsoft support for Windows, I get a message that says

Sorry, the page you requested is not available.

The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options:

So it is the perfect Catch 22. I can't fix it myself with all the resources offered here and I cannot contact Microsoft t hear the sales pitch on why I should pay to fix something that never worked right to begin with. Truly atrocious service. This is reminiscent of what borrowers went through trying to contact their mortgage bank... Too Big To Fail, Too Big to Care.
Was this answer helpful?

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Anonymous

2015-02-15T19:24:17+00:00

Robert,

I understand there is paid support, but for Microsoft to sell a defective product, then charge you to try to fix it is bad business.

@showmethefacts, there can be many reasons why updates cannot be installed. Having been affected by the KB2919355 problem I suspect there is/was an underlying issue with how Microsoft is applying updates but at this point there is not enough information to determine if that is true in your case. KB3021953 is the fix you are trying to sintall - what error code is associated with this update? Are there other updates that are not installing and what are the errors? Sometimes it is better to get the list of updates that are failing, disable automatic updating, researching the updates to identify any pre-reqs and then installing the updates one by one after a clean boot and disabling antivirus/firewall software.

Various forms of system corruption can be resolved by running sfc /scannow from an Admin prompt. The software distribution stack can sometimes be repaired by running Dism /online /cleanup-image /scanhealth and Dism /online /cleanup-image /restorehealth from an Admin prompt.

If you cannot resolve the problem, then I would suggest contacting Microsoft Support and ask to have the charges waived since you are having trouble installing a Security Update.

In my case, nothing worked and I had to perform a Windows 8.1 repair using Windows 8.1 install media. Unfortunately, you cannot download the Windows 8.1 install media from Microsoft because you only have a Windows 8 product key. I managed to escalate high enough that Microsoft shipped me a Windows 8.1 install DVD with a new product key. It was worth the hours on the phone to avoid having to rebuild the system from scratch.
Was this answer helpful?

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