This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

@ showmethefacts , it might be worth summarizing: What updates are showing persistent errors in Windows Update? Sometimes errors are transient or are due to a required reboot and the update eventually installs. Are any updates repeatedly installing even though Windows Updates claimed the install was successful? Other than the error codes, are there other problem symptoms associated with specific updates? What steps you have taken to try and resolve the problems? If the Windows Update component update store is corrupted, then it is important to get DISM working. I recall you were getting errors trying to run Dism /Online /Cleanup-Image /RestoreHealth from an admin prompt and also running sfc /scannow from an Admin prompt. If these commands do not run, you may have more fundamental issues that I hope Robert's suggestions will help resolve.

output from a system that currently is not experiencing any Windows Update issues (knock on wood). Good idea. Now others who are having problems can compare theirs.

@ Robert Aldwinckle on forums , I increased the width of the admin cmd window using Properties/Layout to 200 (Windows Size seems to have a max of 170). I also ran the two fsutil commands. Below is the output from a system that currently is not experiencing any Windows Update issues (knock on wood). PS C:\windows> LS -Re -Fi dism.exe | sort LastWriteTime | ft Length, FullName -AutoSize Length FullName 211968 C:\windows\SysWOW64\Dism.exe 211968 C:\windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_f37c59e329204af6\Dism.exe 275456 C:\windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_4f9af566e17dbc2c\Dism.exe 275456 C:\windows\System32\Dism.exe 25734 C:\windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.16384_none_4f680322e1a371ba\Dism.exe 20293 C:\windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.16384_none_f349679f29460084\Dism.exe PS C:\windows> fsutil hardlink list "C:\Windows\System32\dism.exe" \Windows\System32\Dism.exe \Windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_4f9af566e17dbc2c\Dism.exe PS C:\windows> fsutil hardlink list "C:\Windows\SysWOW64\dism.exe" \Windows\SysWOW64\Dism.exe \Windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_f37c59e329204af6\Dism.exe

\Windows\WinSxS\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_ 11.0.9600.17631_none_05892a9284e42b37\wininet.dll Good work. That shows "wininet.dll" is current for IE11! That's a surprise. What we are actually interested in now though is dism.exe. I thought I had given at least a link to an instance of the two commands you should try. In any case here they are again: fsutil hardlink list "C:\Windows\System32\dism.exe" fsutil hardlink list "C:\Windows\SysWOW64\dism.exe" Note that it is possible to copy and paste these. E.g. copy 1 line at a time and in the cmd window use right-click, Paste (or Alt-Space E P)

I figured out what to type in the black box, and this is the result: C:\WINDOWS\system32>fsutil hardlink list "C:\Windows\System32\wininet.dll" \Windows\WinSxS\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_ 11.0.9600.17631_none_05892a9284e42b37\wininet.dll \Windows\System32\wininet.dll C:\WINDOWS\system32>

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-03-03T15:22:56+00:00
@showmethefacts, it might be worth summarizing:
- What updates are showing persistent errors in Windows Update? Sometimes errors are transient or are due to a required reboot and the update eventually installs.
- Are any updates repeatedly installing even though Windows Updates claimed the install was successful?
- Other than the error codes, are there other problem symptoms associated with specific updates?
- What steps you have taken to try and resolve the problems?
If the Windows Update component update store is corrupted, then it is important to get DISM working. I recall you were getting errors trying to run Dism /Online /Cleanup-Image /RestoreHealth from an admin prompt and also running sfc /scannow from an Admin prompt. If these commands do not run, you may have more fundamental issues that I hope Robert's suggestions will help resolve.
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Anonymous

2015-03-03T14:50:47+00:00

output from a system that currently is not experiencing any Windows Update issues (knock on wood).

Good idea. Now others who are having problems can compare theirs.
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Anonymous

2015-03-03T14:10:09+00:00

@Robert Aldwinckle on forums, I increased the width of the admin cmd window using Properties/Layout to 200 (Windows Size seems to have a max of 170). I also ran the two fsutil commands. Below is the output from a system that currently is not experiencing any Windows Update issues (knock on wood).

PS C:\windows> LS -Re -Fi dism.exe | sort LastWriteTime | ft Length, FullName -AutoSize

Length FullName

211968 C:\windows\SysWOW64\Dism.exe

211968 C:\windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_f37c59e329204af6\Dism.exe

275456 C:\windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_4f9af566e17dbc2c\Dism.exe

275456 C:\windows\System32\Dism.exe

25734 C:\windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.16384_none_4f680322e1a371ba\Dism.exe

20293 C:\windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.16384_none_f349679f29460084\Dism.exe

PS C:\windows> fsutil hardlink list "C:\Windows\System32\dism.exe"

\Windows\System32\Dism.exe

\Windows\WinSxS\amd64_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_4f9af566e17dbc2c\Dism.exe

PS C:\windows> fsutil hardlink list "C:\Windows\SysWOW64\dism.exe"

\Windows\SysWOW64\Dism.exe

\Windows\WinSxS\x86_microsoft-windows-d..ervicing-management_31bf3856ad364e35_6.3.9600.17031_none_f37c59e329204af6\Dism.exe
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Anonymous

2015-03-03T06:52:05+00:00

\Windows\WinSxS\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_

11.0.9600.17631_none_05892a9284e42b37\wininet.dll

Good work. That shows "wininet.dll" is current for IE11! That's a surprise. What we are actually interested in now though is dism.exe. I thought I had given at least a link to an instance of the two commands you should try. In any case here they are again:

fsutil hardlink list "C:\Windows\System32\dism.exe" fsutil hardlink list "C:\Windows\SysWOW64\dism.exe"

Note that it is possible to copy and paste these. E.g. copy 1 line at a time and in the cmd window use right-click, Paste (or Alt-Space E P)
Was this answer helpful?

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Anonymous

2015-03-03T03:28:22+00:00

I figured out what to type in the black box, and this is the result:

C:\WINDOWS\system32>fsutil hardlink list "C:\Windows\System32\wininet.dll"

\Windows\WinSxS\amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_

11.0.9600.17631_none_05892a9284e42b37\wininet.dll

\Windows\System32\wininet.dll

C:\WINDOWS\system32>
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