This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

error code 80070002. C:>net helpmsg 2 The system cannot find the file specified.

Every time i use my Laptop currently when i go to shut it down it wants to do updates, fails them and reverts back. I am getting error code 80070002. There seem to be a few of these updates failing this way. It's getting frustrating as it happens every time i use my Laptop. Can anyone assist in getting this fixed? Many thanks in advance

I dont use VPN client.. Got 5 PC's (Win 8.1/Win 7.0) Happens for that all PC are getting rollback with patches. Microsoft has screwed this up big time..

Error: 0x80240021 0x80240021 -2145124319 WU_E_TIME_OUT Operation did not complete because it timed out. Looks like a connectivity problem. Is your firewall blocking WU? I suppose you could try using the /LimitAccess switch to try to change your symptom that way. E.g. then you would at least know what file CBS thought that it needed to retrieve from the server that didn't seem good enough from what you already had. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log Unfortunately I doubt that either DISM.log or CBS.log will help you understand what is happening here. That's why I would be using ProcMon to supplement both. Good luck Robert

I'm experiencing a failure to install kb3000850 and the system responds consistently with the 80246013 error code. This has been going on for weeks now and I have spent hours/days trying various suggestions posed in numerous forums - I'm running Windows8.1 and the wife has had similar experiences with Windows 7 but hers finally sorted itself out. I'd welcome any suggestions.......I really need to get back to work! I forgot to mention that I have tried the DISM 'solution': DISM.exe /Online /Cleanup-image /Restorehealth After a few minutes it reports that is is at 20% and it appears to be 'locked' but applying a degree of patience it eventually finishes with the following error: Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 [==========================100.0%==========================] Error: 0x80240021 DISM failed. No operation was performed. For more information, review the log file. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log PS C:\WINDOWS\system32>

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2015-05-16T17:40:30+00:00

error code 80070002.

C:>net helpmsg 2 The system cannot find the file specified.
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-16T14:09:24+00:00

Every time i use my Laptop currently when i go to shut it down it wants to do updates, fails them and reverts back. I am getting error code 80070002. There seem to be a few of these updates failing this way. It's getting frustrating as it happens every time i use my Laptop. Can anyone assist in getting this fixed?

Many thanks in advance
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-16T09:26:46+00:00

I dont use VPN client..

Got 5 PC's (Win 8.1/Win 7.0) Happens for that all PC are getting rollback with patches.

Microsoft has screwed this up big time..
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-15T18:11:08+00:00

Error: 0x80240021

0x80240021 -2145124319 WU_E_TIME_OUT Operation did not complete because it timed out.

Looks like a connectivity problem. Is your firewall blocking WU? I suppose you could try using the /LimitAccess switch to try to change your symptom that way. E.g. then you would at least know what file CBS thought that it needed to retrieve from the server that didn't seem good enough from what you already had.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Unfortunately I doubt that either DISM.log or CBS.log will help you understand what is happening here. That's why I would be using ProcMon to supplement both.

Good luck

Robert
Was this answer helpful?

0 comments No comments
Anonymous

2015-05-15T17:35:26+00:00

I'm experiencing a failure to install kb3000850 and the system responds consistently with

the 80246013 error code.

This has been going on for weeks now and I have spent hours/days trying various suggestions posed in numerous forums - I'm running Windows8.1 and the wife has had similar experiences with Windows 7 but hers finally sorted itself out.

I'd welcome any suggestions.......I really need to get back to work!

I forgot to mention that I have tried the DISM 'solution':

DISM.exe /Online /Cleanup-image /Restorehealth

After a few minutes it reports that is is at 20% and it appears to be 'locked' but applying a degree of patience it eventually finishes with the following error:

Deployment Image Servicing and Management tool

Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x80240021

DISM failed. No operation was performed.

For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

PS C:\WINDOWS\system32>
Was this answer helpful?

0 comments No comments