This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I have several updates that failed to install. I will start with the first: KB3055999 with error code 80246013 Thank you

received a message that my computer did not recognize these commands Looks like you were not in an Administrator Command Prompt then. E.g. on Surface RT there may be no environment variables and so you have to code everything explicitly. Here you were given explicit .exe so lack of PathExt would not matter and normally starting an Administrator Command Prompt puts you at %windir%\System32\ so a lack of Path also should not matter.

I followed these instructions and received a message that my computer did not recognize these commands

done the Update trouble shooter and it says that it found and fixed the problem but it still does not work That's common. C.f. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/potential-windows-update-database-error-detected/26775cd4-78cb-4f2c-84eb-aeca5f1a5e11 Thank god for BING. Answers search was useless trying to help me find that.

Hi Michael, The issue might arise due to corrupt Windows Update package. I would suggest you to run the DISM tool and check if the issue gets resolved. Press Windows key + X, click Command Prompt (Admin) . In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command: dism.exe /online /cleanup-image /scanhealth dism.exe /online /cleanup-image /restorehealth To close the Command prompt window, type exit , and then press Enter. Restart the system and check if the issue persists. Please post back your results for further assistance.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-07-01T18:39:16+00:00

I have several updates that failed to install. I will start with the first:

KB3055999 with error code 80246013

Thank you
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Anonymous

2015-06-30T20:18:10+00:00

received a message that my computer did not recognize these commands

Looks like you were not in an Administrator Command Prompt then. E.g. on Surface RT there may be no environment variables and so you have to code everything explicitly. Here you were given explicit .exe so lack of PathExt would not matter and normally starting an Administrator Command Prompt puts you at %windir%\System32\ so a lack of Path also should not matter.
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Anonymous

2015-06-30T19:04:07+00:00

I followed these instructions and received a message that my computer did not recognize these commands
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Anonymous

2015-06-30T15:33:10+00:00

done the Update trouble shooter and it says that it found and fixed the problem but it still does not work

That's common.

C.f.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/potential-windows-update-database-error-detected/26775cd4-78cb-4f2c-84eb-aeca5f1a5e11

Thank god for BING. Answers search was useless trying to help me find that.
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Anonymous

2015-06-30T13:01:14+00:00
Hi Michael,

The issue might arise due to corrupt Windows Update package. I would suggest you to run the DISM tool and check if the issue gets resolved.
- Press Windows key + X, click Command Prompt (Admin).
- In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
dism.exe /online /cleanup-image /scanhealth dism.exe /online /cleanup-image /restorehealth

To close the Command prompt window, type exit, and then press Enter. Restart the system and check if the issue persists.

Please post back your results for further assistance.
Was this answer helpful?

0 comments No comments