This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

gives the error code 0x8024402c http://windows.microsoft.com/en-ca/windows/windows-update-error-8024402c

Hi, I have tried several times to install the 8.1 update. I have run the attached troubleshoot report. It gives the error code and says it has fixed it, but still fails to install at 75% then uninstalls with no record of the failure. I refer to: Updates 2919355, 2961908 w/o 2919355, 2990967,3063843 Running Surface Pro with Windows 8.1 (I do not have a search button on the start screen) I do not have any other issues with the SurfacePro.

I have the same issue going on with Updated. Security Update for Windows 10 for x64-based Systems (KB3074683) Definition Update for Windows Defender - KB2267602 (Definition 1.203.1116.0)

@mjchris, Windows 8.1 media can be downloaded from http://windows.microsoft.com/en-CA/windows-8/create-reset-refresh-media . Similar to the Windows 10 upgrade, the installation media will work even if you do not have a Windows 8.1 product key, something that was an issue earlier for those of us upgraded pre-installed Windows 8 systems to Windows 8.1. The importance thing is to do a refresh or repair ( http://windows.microsoft.com/en-ca/windows-8/restore-refresh-reset-pc ).

I think reinstalling Windows 8.1 or whichever platform you are using is probably the best solution, but don't ask me how to do that. My new Windows 10 update went very well and old update problems seems to be gone.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-08-07T13:58:24+00:00

gives the error code

0x8024402c

http://windows.microsoft.com/en-ca/windows/windows-update-error-8024402c
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Anonymous

2015-08-07T12:10:30+00:00

Hi, I have tried several times to install the 8.1 update. I have run the attached troubleshoot report. It gives the error code and says it has fixed it, but still fails to install at 75% then uninstalls with no record of the failure.

I refer to: Updates 2919355, 2961908 w/o 2919355, 2990967,3063843

Running Surface Pro with Windows 8.1 (I do not have a search button on the start screen)

I do not have any other issues with the SurfacePro.
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Anonymous

2015-08-03T20:40:52+00:00

I have the same issue going on with Updated.

Security Update for Windows 10 for x64-based Systems (KB3074683)

Definition Update for Windows Defender - KB2267602 (Definition 1.203.1116.0)
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Anonymous

2015-08-03T19:01:04+00:00

@mjchris, Windows 8.1 media can be downloaded from http://windows.microsoft.com/en-CA/windows-8/create-reset-refresh-media. Similar to the Windows 10 upgrade, the installation media will work even if you do not have a Windows 8.1 product key, something that was an issue earlier for those of us upgraded pre-installed Windows 8 systems to Windows 8.1. The importance thing is to do a refresh or repair (http://windows.microsoft.com/en-ca/windows-8/restore-refresh-reset-pc).
Was this answer helpful?

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Anonymous

2015-08-03T18:00:50+00:00

I think reinstalling Windows 8.1 or whichever platform you are using is probably the best solution, but don't ask me how to do that. My new Windows 10 update went very well and old update problems seems to be gone.
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