This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I had the same problem and it turned out that I had not updated for several months on my laptop and when I did finally update one of the later updates came in before the next one should have and that is what caused the problem. I took my laptop into the Microsoft Office downtown and they fixed it. I have now made a note on my calendar to update my laptop. i

I'm sorry about having you on this thread. It is back to being an issue with Windows 10. Is there a way you can take yourself off this post?

please leave me alone this post is about 3-years old now. and I use Firefox not EI cuz it was a piece of crap.

So, does this update issue also affect Intel processors? Yes, but it doesn't "brick" them. It's a fix for a potential hacking weakness. I have heard it can slow the Intel processor down some.

The MS level 2 tech said besides mine, there was another person she knew with an intel processor that had trouble with updates. So, either it is the same issue as the AMD processor computers or a separate issue. MS engineers are aware of this and working on it.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2018-01-18T22:58:33+00:00

I had the same problem and it turned out that I had not updated for several months on my laptop and when I did finally update one of the later updates came in before the next one should have and that is what caused the problem. I took my laptop into the Microsoft Office downtown and they fixed it. I have now made a note on my calendar to update my laptop.

i
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Anonymous

2018-01-15T19:21:04+00:00

I'm sorry about having you on this thread. It is back to being an issue with Windows 10. Is there a way you can take yourself off this post?
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Anonymous

2018-01-15T18:54:20+00:00

please leave me alone this post is about 3-years old now. and I use Firefox not EI cuz it was a piece of crap.
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Anonymous

2018-01-15T18:50:28+00:00

So, does this update issue also affect Intel processors?

Yes, but it doesn't "brick" them. It's a fix for a potential hacking weakness. I have heard it can slow the Intel processor down some.
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Anonymous

2018-01-15T13:55:14+00:00

The MS level 2 tech said besides mine, there was another person she knew with an intel processor that had trouble with updates. So, either it is the same issue as the AMD processor computers or a separate issue. MS engineers are aware of this and working on it.
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3 people found this answer helpful.

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