This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

3 out of 15 updates will not install, KB2976978, KB3080800 and KB2999226. All three show error code 80246013. It always says We couldn't complete the updates, Undoing changes. Don't turn off your computer.

Error #80246013 and error #80246007 Correct syntax for useful searching is to prefix hex values with 0x; so, for example: 0x80246013 And then we find it is a common but still undocumented code https://support.microsoft.com/en-us/kb/938205 (BING search for 0x80246FFF site:support.microsoft.com ) falling into this category <quote> 0x80246FFF WU_E_DM_UNEXPECTED There was a download manager error not covered by another WU_E_DM_* error code. </quote> Fortunately I know enough by know to change the search from 0x80246013 to 0x80246FFF. See above in this page for my suggestion about your other code which by itself is evidently more useless than I had imagined. FYI Robert Aldwinckle

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately. Error #80246013 and error #80246007

Try looking in the ReportingEvents.log for what it says about that time. In the case of DISM you already know that CBS.log is where you can find more details (since it tells you that.)

There is no error code. Just a message, "Failed to install on 10/20/2015" I have tried to install just one update. No change. I've cleared the Download files in case there was a corrupt download (SoftwareDistribution/Downloads) I tried DISM\ online scanhealth which said things could be restored and restorehealth which failed.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-10-22T18:39:36+00:00

3 out of 15 updates will not install, KB2976978, KB3080800 and KB2999226. All three show error code 80246013. It always says We couldn't complete the updates, Undoing changes. Don't turn off your computer.
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Anonymous

2015-10-21T16:16:26+00:00

Error #80246013 and error #80246007

Correct syntax for useful searching is to prefix hex values with 0x; so, for example: 0x80246013

And then we find it is a common but still undocumented code

https://support.microsoft.com/en-us/kb/938205

(BING search for

0x80246FFF site:support.microsoft.com

)

falling into this category

<quote>

0x80246FFF WU_E_DM_UNEXPECTED There was a download manager error not covered by another WU_E_DM_* error code.

</quote>

Fortunately I know enough by know to change the search from 0x80246013 to 0x80246FFF.

See above in this page for my suggestion about your other code which by itself is evidently more useless than I had imagined.

FYI

Robert Aldwinckle
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Anonymous

2015-10-21T15:50:37+00:00
This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.

Tap or click Change PC settings, and then Update and recovery.

Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.
Error #80246013 and error #80246007
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-21T01:57:59+00:00

Try looking in the ReportingEvents.log for what it says about that time. In the case of DISM you already know that CBS.log is where you can find more details (since it tells you that.)
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Anonymous

2015-10-20T21:59:24+00:00

There is no error code. Just a message, "Failed to install on 10/20/2015" I have tried to install just one update. No change. I've cleared the Download files in case there was a corrupt download (SoftwareDistribution/Downloads) I tried DISM\ online
scanhealth which said things could be restored and restorehealth which failed.
Was this answer helpful?

0 comments No comments