This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

from Microsoft: Hello James, I just want to set your expectation that you'll be receiving a callback from our level 2 experts within 24 hours. Would that be okay with you if I schedule you tomorrow? Please expect the call back tomorrow from level 2 support at 4:30 pm to 6:00 and kindly give this to them your case number: 1355583401.

You will find appropriate support for Windows 10 by beginning your own, new thread in this forum => http://answers.microsoft.com/en-us/windows/forum/windows_10-update-winupdate

Found the issue... We Couldn't Update the Reserved System Partition. Microsoft tech is working on this remotely. Regards, jltobin

BTW -I am NOT receiving this issue on 4 other Windows 10 machines I have. - 3 Desktops & 1 laptop. Just this 1 Windows 10 machine... Regards, jltobin

I am receiving the same issue. "We couldn't complete the updates Undoing changes Don't turn off your computer" Error code: Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614). Complete ReportingEvents.log contents: ÿþ{0F9C2C66-C095-4DD7-86E0-B56E155DB8D4} 2016-09-16 20:05:17:526-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 15 updates. {684F6D9A-60D2-4C12-956E-8F2718092A9A} 2016-09-16 20:05:17:912-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download started. {7CCEF547-642A-44AD-8CB5-9A75B18AE4FE} 2016-09-16 20:05:18:259-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download started. {2048CD9D-177C-4C2E-A285-6D3D63B45547} 2016-09-16 20:05:18:812-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download succeeded. {71215008-819C-4897-9352-DB0ED2AC90CD} 2016-09-16 20:08:29:352-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download succeeded. {D22BF540-9533-412D-B1B6-663C30E35355} 2016-09-16 20:08:36:881-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614) {23150D69-0F8C-4050-8BF5-81A56EC7BA51} 2016-09-16 20:09:53:621-0400 1 201 [AGENT_INSTALLING_PENDING] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 240005 UpdateOrchestrator Success Content Install Installation pending. {B5966BBE-137A-449D-AD8B-8E23CD58B8F2} 2016-09-16 20:09:53:668-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0) {C07AFFC6-FECE-4641-84CD-86C131962876} 2016-09-16 20:10:11:890-0400 1 183 [AGENT_INSTALLING_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0) {B86C7326-96BC-4E38-86E4-025079CF3087} 2016-09-16 20:11:04:829-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 14 updates. {A282F8AE-F1CB-429D-B12D-8BA6353B8F86} 2016-09-16 20:52:31:043-0400 1 182 [AGENT_INSTALLING_FAILED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 800f0922 UpdateOrchestrator Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614). Regards, jltobin

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2016-09-18T21:04:51+00:00

from Microsoft:

Hello James, I just want to set your expectation that you'll be receiving a callback from our level 2 experts within 24 hours.

Would that be okay with you if I schedule you tomorrow?

Please expect the call back tomorrow from level 2 support at 4:30 pm to 6:00 and kindly give this to them your case number: 1355583401.
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Anonymous

2016-09-18T20:51:56+00:00

You will find appropriate support for Windows 10 by beginning your own, new thread in this forum => http://answers.microsoft.com/en-us/windows/forum/windows_10-update-winupdate
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Anonymous

2016-09-18T19:12:33+00:00

Found the issue... We Couldn't Update the Reserved System Partition. Microsoft tech is working on this remotely.

Regards,

jltobin
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2 people found this answer helpful.

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Anonymous

2016-09-18T17:22:42+00:00

BTW -I am NOT receiving this issue on 4 other Windows 10 machines I have. - 3 Desktops & 1 laptop. Just this 1 Windows 10 machine...

Regards,

jltobin
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Anonymous

2016-09-18T17:09:29+00:00

I am receiving the same issue.

"We couldn't complete the updates

Undoing changes

Don't turn off your computer"

Error code:

Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614).

Complete ReportingEvents.log contents:

ÿþ{0F9C2C66-C095-4DD7-86E0-B56E155DB8D4} 2016-09-16 20:05:17:526-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 15 updates.

{684F6D9A-60D2-4C12-956E-8F2718092A9A} 2016-09-16 20:05:17:912-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download started.

{7CCEF547-642A-44AD-8CB5-9A75B18AE4FE} 2016-09-16 20:05:18:259-0400 1 167 [AGENT_DOWNLOAD_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download started.

{2048CD9D-177C-4C2E-A285-6D3D63B45547} 2016-09-16 20:05:18:812-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Download Download succeeded.

{71215008-819C-4897-9352-DB0ED2AC90CD} 2016-09-16 20:08:29:352-0400 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Download Download succeeded.

{D22BF540-9533-412D-B1B6-663C30E35355} 2016-09-16 20:08:36:881-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614)

{23150D69-0F8C-4050-8BF5-81A56EC7BA51} 2016-09-16 20:09:53:621-0400 1 201 [AGENT_INSTALLING_PENDING] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 240005 UpdateOrchestrator Success Content Install Installation pending.

{B5966BBE-137A-449D-AD8B-8E23CD58B8F2} 2016-09-16 20:09:53:668-0400 1 181 [AGENT_INSTALLING_STARTED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Started: Windows has started installing the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0)

{C07AFFC6-FECE-4641-84CD-86C131962876} 2016-09-16 20:10:11:890-0400 1 183 [AGENT_INSTALLING_SUCCEEDED] 101 {4A1B2C06-D72A-4A95-9BBB-A5BC36A790A0} 200 0 UpdateOrchestrator Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Windows Defender - KB2267602 (Definition 1.227.2513.0)

{B86C7326-96BC-4E38-86E4-025079CF3087} 2016-09-16 20:11:04:829-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 UpdateOrchestrator Success Software Synchronization Windows Update Client successfully detected 14 updates.

{A282F8AE-F1CB-429D-B12D-8BA6353B8F86} 2016-09-16 20:52:31:043-0400 1 182 [AGENT_INSTALLING_FAILED] 101 {28F23BDB-DAF7-47EA-80DD-6E203F0B2A74} 200 800f0922 UpdateOrchestrator Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0922: Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3185614).

Regards,

jltobin
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