This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I spent hours on the phone with MS help and they accomplished nothing. The only thing of interest is when they did the following: DISM.exe /Online /Cleanup-image /Restorehealth It failed with an error 0x800f081f however, after that the tech never pursued this error. This seems to be a side effect of the failed update. There are some threads on the community forums and elsewhere about this issue. The error message may or may not signify a problem and may be a false error message but in any event there has been nothing from Microsoft about the issue. Obviously Microsoft still hasn't figured out what the problem is for many users. The company undoubtedly views post on the forums but still allows the volunteers to post the same solutions which have appeared here since April 8th but which do not work. Since the posters are volunteers who may or may not have a clue as to whether the "solutions" will work at least it allows Microsoft to distance itself from those "solutions" because they are proposed by volunteers and not "solutions" officially proposed by the company. Can you say plausible deniability ?

I spent hours on the phone with MS help and they accomplished nothing. The only thing of interest is when they did the following: DISM.exe /Online /Cleanup-image /Restorehealth It failed with an error 0x800f081f however, after that the tech never pursued this error.

I have been working with this update since April. I had numerous chat sessions, and I even was on the phone with level 2 support. Here is the log of things from lat few days: @ Altan Did they ask for any diagnostics? AnalyzeComponentStore perhaps? Something with more detail? C.f. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-code-80073712-windows-update-win-81-x64/5cd2b12d-e118-4f82-bf71-bc8e22b85021?page=9&msgId=756d4c1d-c5d9-4fae-a733-c9ffa40dec4e

What about backing out of W8.1 to W8.0? You're kidding, right? No. If you can uninstall or restore or rebuild to W8.0 that supposedly will be supported for much longer. The problem you are facing is that there will only be one "bleeding" edge. http://support.microsoft.com/gp/lifecycle-Windows81-faq?wa=wsignin1.0 <quote > customers on Windows 8 have 2 years, until January 12, 2016, to move to Windows 8.1 in order to remain supported. </quote> Going back to the Support Lifecycle document I guess we can infer from that that "general availability of W8.1" is deemed to be January 12, 2014? <quote> Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported. </quote>

Nevermind. Must have been a refresh, its back. So, again, if you have Malwarebytes Pro and Spybot Pro, do you REALLY need/care if you don't get MSFT updates every month? Can't you just bide your time, and wait for the opportune moment (when MSFT has fixed the bugs)? What's the downside?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-19T23:03:53+00:00

I spent hours on the phone with MS help and they accomplished nothing. The only thing of interest is when they did the following:

DISM.exe /Online /Cleanup-image /Restorehealth

It failed with an error 0x800f081f

however, after that the tech never pursued this error.

This seems to be a side effect of the failed update. There are some threads on the community forums and elsewhere about this issue. The error message may or may not signify a problem and may be a false error message but in any event there has been nothing from Microsoft about the issue.

Obviously Microsoft still hasn't figured out what the problem is for many users. The company undoubtedly views post on the forums but still allows the volunteers to post the same solutions which have appeared here since April 8th but which do not work. Since the posters are volunteers who may or may not have a clue as to whether the "solutions" will work at least it allows Microsoft to distance itself from those "solutions" because they are proposed by volunteers and not "solutions" officially proposed by the company. Can you say plausible deniability?
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Anonymous

2014-05-19T22:15:21+00:00

I spent hours on the phone with MS help and they accomplished nothing. The only thing of interest is when they did the following:

DISM.exe /Online /Cleanup-image /Restorehealth

It failed with an error 0x800f081f

however, after that the tech never pursued this error.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2014-05-19T22:06:49+00:00

I have been working with this update since April. I had numerous chat sessions, and I even was on the phone with level 2 support. Here is the log of things from lat few days:

@ Altan

Did they ask for any diagnostics? AnalyzeComponentStore perhaps? Something with more detail?

C.f.

http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-code-80073712-windows-update-win-81-x64/5cd2b12d-e118-4f82-bf71-bc8e22b85021?page=9&msgId=756d4c1d-c5d9-4fae-a733-c9ffa40dec4e
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Anonymous

2014-05-19T21:46:58+00:00

What about backing out of W8.1 to W8.0?

You're kidding, right?

No. If you can uninstall or restore or rebuild to W8.0 that supposedly will be supported for much longer. The problem you are facing is that there will only be one "bleeding" edge.

http://support.microsoft.com/gp/lifecycle-Windows81-faq?wa=wsignin1.0

<quote >

customers on Windows 8 have 2 years, until January 12, 2016, to move to Windows 8.1 in order to remain supported.

</quote>

Going back to the Support Lifecycle document I guess we can infer from that that "general availability of W8.1" is deemed to be January 12, 2014?

<quote>

Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported.

</quote>
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Anonymous

2014-05-19T21:27:37+00:00

Nevermind. Must have been a refresh, its back. So, again, if you have Malwarebytes Pro and Spybot Pro, do you REALLY need/care if you don't get MSFT updates every month? Can't you just bide your time, and wait for the opportune moment (when MSFT has fixed the bugs)? What's the downside?
Was this answer helpful?

0 comments No comments