This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

@ConanDestroyer, interesting. The order of installing the updates is different from the instructions that came with the standalone installer for KB2919355 which has KB2919355 installed first followed by the other five updates in the package (in order, KB2932046, KB2959977, KB2937592, KB2938439 and KB2934018). Each of these updates calls for a restart - the instructions are silent on whether one should do a reboot after each fix install or wait until the very end. The referenced link also mentions uninstalling VPNs. Ironically, it appears that my laptop successfully installed KB2919355 while I was travelling and had an OpenVPN tunnel running to around 'certain firewall issues'. Sadly, it seems that there are many variants of the KB2919355 issue and the root cause(s) are still not clear.

Here's a novelty someone who has actually got this update to work. Has anyone else tried this method http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html

I have been struggling with updating a clean install of Windows 8.1 on a brand new SSD (but old mobo) with KB2919355. It appears to have finally worked. Windows event viewer showed error 0x800F0920 I googled this and found installation issues with other KBs that were due to compatibility with audio drivers. I noticed before the update that there was a compatibility issue with my chipset so I disabled my chipset (causing the computer to run on the windows default basic drivers). The update appeared to have worked after that using Windows Update and using the standalone download method (I reinstalled and tried again because the computer was slow). However, the computer is still dreadfully slow for now, right after the update. Hopefully it will speed up. I let the computer run for awhile and then rebooted. Both boots so far at this point have taken a long time and I had to wait at a black screen with only the cursor for a long time after logging in before the desktop appeared. After the 1st boot, KB2919355 and the associated KBs did not show as installed in the event viewer. There were no installed updates listed in Windows Update (desktop) (not even the previous updates before KB2919355). After the 2nd boot, KB2919355 and the associated KBs show as in the installed state in the event viewer. Windows Update (desktop) won't stop searching for installed updates, but metro version shows KB2919355 (and others) as installed. Computer is still slow as molasses. 3rd boot: Still had to wait on the black screen after login. Still slow... The computer ran fast before updating with KB2919355. I am leaving it on overnight... Will update if I have any progress

For me this update failed the same way, with we couldn't complete the updates, undoing changes. Don't Turn off your computer. However i did get an error code. 800F0922 however on my computer many updates do not install and fail the same way.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-20T12:07:55+00:00

@ConanDestroyer, interesting. The order of installing the updates is different from the instructions that came with the standalone installer for KB2919355 which has KB2919355 installed first followed by the other five updates in the package (in order, KB2932046, KB2959977, KB2937592, KB2938439 and KB2934018). Each of these updates calls for a restart - the instructions are silent on whether one should do a reboot after each fix install or wait until the very end.

The referenced link also mentions uninstalling VPNs. Ironically, it appears that my laptop successfully installed KB2919355 while I was travelling and had an OpenVPN tunnel running to around 'certain firewall issues'. Sadly, it seems that there are many variants of the KB2919355 issue and the root cause(s) are still not clear.
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Anonymous

2014-05-20T11:41:40+00:00

Here's a novelty someone who has actually got this update to work.

Has anyone else tried this method

http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2014-05-20T07:34:14+00:00

I have been struggling with updating a clean install of Windows 8.1 on a brand new SSD (but old mobo) with KB2919355.

It appears to have finally worked.

Windows event viewer showed error 0x800F0920

I googled this and found installation issues with other KBs that were due to compatibility with audio drivers.

I noticed before the update that there was a compatibility issue with my chipset so I disabled my chipset (causing the computer to run on the windows default basic drivers).

The update appeared to have worked after that using Windows Update and using the standalone download method (I reinstalled and tried again because the computer was slow).

However, the computer is still dreadfully slow for now, right after the update. Hopefully it will speed up.

I let the computer run for awhile and then rebooted.

Both boots so far at this point have taken a long time and I had to wait at a black screen with only the cursor for a long time after logging in before the desktop appeared.

After the 1st boot, KB2919355 and the associated KBs did not show as installed in the event viewer. There were no installed updates listed in Windows Update (desktop) (not even the previous updates before KB2919355).

After the 2nd boot, KB2919355 and the associated KBs show as in the installed state in the event viewer. Windows Update (desktop) won't stop searching for installed updates, but metro version shows KB2919355 (and others) as installed. Computer is still slow as molasses.

3rd boot: Still had to wait on the black screen after login. Still slow... The computer ran fast before updating with KB2919355.

I am leaving it on overnight... Will update if I have any progress
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Anonymous

2014-05-20T05:15:09+00:00

For me this update failed the same way, with we couldn't complete the updates, undoing changes. Don't Turn off your computer. However i did get an error code. 800F0922 however on my computer many updates do not install and fail the same way.
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0 comments No comments