This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Good luck NH905. I have done chats and Remote Desktop sessions with both level 1 and level 2 MS support staff. They were all very kind people but they had no idea how to fix the issue. They kept trying everything that we already have. My last try will be to backup my files, do a factory reset on my Lenovo laptop which will bring me to Win 8.0, do the updates and upgrade to 8.1. If it goes OK, reinstall all the software and copy my files. If it does not work, I'll probably get a MacBook Air!

What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg> @Robert, I expect this would revert me back to Win 8, requiring an upgrade to Win 8.1 and then the Win 8.1 Update. If a specific combination of Win 8.1 fixes triggers the KB2919355 issue, it is possible that I will end up exactly where I am now. I was hoping to get my system either to a stable state on which KB2919355 could be installed as the next step or ideally a repaired system with KB2919355 already integrated. I share the frustration of the people posting to this forum. That said, whenever I have contacted Microsoft, they have provided guidance and have offered to remotely attempt to resolve the problem. (something that I am close to taking them up on) Given that this issue does not seem to have a single cause, the best course is to work the system. If Microsoft cannot fix the problem, escalate to a supervisor. If they have no ideas, perhaps suggest that Microsoft make a downloadable Win 8.1+Update image available. Off to check out the diagnostic tool.

My error codes in trying latest Windows updates since 15th May 2014: 80070002 (7 times) 80246013 (1 time) 80070001 (2 times) 80246007 (1 time) Incidentally, my start screen does show the new power button and magnifying glass - so am I updated or not? The update always tells me it's failed and keeps trying.

My error codes in trying latest Windows updates since 15th May 2014: 80070002 (7 times) 80246013 (1 time) 80070001 (2 times) 80246007 (1 time)

doesn't work, doesn't work, doesn't work!!! None of the **** mentioned works, i've spent way too many hours on this. I'd send Microsoft a bill for my time if I thought they'd even read it, but for now I'm shutting off windows updates, and suggesting my clients hold off upgrading to windows 8/8.1. I'll check back in 6 months to see if they EVER find a solution to their problems.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-21T14:13:34+00:00

Good luck NH905. I have done chats and Remote Desktop sessions with both level 1 and level 2 MS support staff. They were all very kind people but they had no idea how to fix the issue. They kept trying everything that we already have.

My last try will be to backup my files, do a factory reset on my Lenovo laptop which will bring me to Win 8.0, do the updates and upgrade to 8.1. If it goes OK, reinstall all the software and copy my files. If it does not work, I'll probably get a MacBook Air!
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Anonymous

2014-05-21T12:58:04+00:00

What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg>

@Robert, I expect this would revert me back to Win 8, requiring an upgrade to Win 8.1 and then the Win 8.1 Update. If a specific combination of Win 8.1 fixes triggers the KB2919355 issue, it is possible that I will end up exactly where I am now. I was hoping to get my system either to a stable state on which KB2919355 could be installed as the next step or ideally a repaired system with KB2919355 already integrated.

I share the frustration of the people posting to this forum. That said, whenever I have contacted Microsoft, they have provided guidance and have offered to remotely attempt to resolve the problem. (something that I am close to taking them up on) Given that this issue does not seem to have a single cause, the best course is to work the system. If Microsoft cannot fix the problem, escalate to a supervisor. If they have no ideas, perhaps suggest that Microsoft make a downloadable Win 8.1+Update image available.

Off to check out the diagnostic tool.
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Anonymous

2014-05-21T12:10:55+00:00

My error codes in trying latest Windows updates since 15th May 2014:

80070002 (7 times)

80246013 (1 time)

80070001 (2 times)

80246007 (1 time)

Incidentally, my start screen does show the new power button and magnifying glass - so am I updated or not? The update always tells me it's failed and keeps trying.
Was this answer helpful?

0 comments No comments
Anonymous

2014-05-21T11:52:09+00:00

My error codes in trying latest Windows updates since 15th May 2014:

80070002 (7 times)

80246013 (1 time)

80070001 (2 times)

80246007 (1 time)
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Anonymous

2014-05-21T11:25:31+00:00

doesn't work, doesn't work, doesn't work!!!

None of the **** mentioned works, i've spent way too many hours on this. I'd send Microsoft a bill for my time if I thought they'd even read it, but for now I'm shutting off windows updates, and suggesting my clients hold off upgrading to windows 8/8.1. I'll check back in 6 months to see if they EVER find a solution to their problems.
Was this answer helpful?

0 comments No comments