This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

When you say the latest, what KB articles does it say failed? Is there a store icon on your system tray?

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. This may prove to be a work around for some of you. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

This is ridiculous! I have sent this thread to every news outlet I can find. Maybe if this nightmare appears on TV, it will get Nadella's attention.

What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg> @Robert, I expect this would revert me back to Win 8, requiring an upgrade to Win 8.1 and then the Win 8.1 Update. . I would be more hopeful but I don't know what it would do. I really should set up a VM so I can be less speculative. <eg>

Incidentally, my start screen does show the new power button and magnifying glass - so am I updated or not? The update always tells me it's failed and keeps trying. That's why I ask about diagnostics. It sounds like you're almost there but something is missing. So what is it? Look at the DISM warning and error messages in this post. I'm not sure which DISM command it was supposed to be associated with. It says "Operation: Detect only" so I would guess that may mean it was only a ScanHealth or AnalyzeComponentStore? http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html However, doing more speculation about those modules being listed as "corrupt" makes me wonder if they could have been "customized" by an OEM? If so, I imagine that could explain the symptom. Then I think I would try to do something about avoiding that, going so far as, if necessary, disabling Touch support, although hopefully there would be something much less invasive (perhaps using W8.0 level /source:? ) that could accomplish the same objective. HTH Robert

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-21T16:52:13+00:00

When you say the latest, what KB articles does it say failed? Is there a store icon on your system tray?
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Anonymous

2014-05-21T16:33:38+00:00

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. This may prove to be a work around for some of you. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-05-21T15:12:29+00:00

This is ridiculous! I have sent this thread to every news outlet I can find. Maybe if this nightmare appears on TV, it will get Nadella's attention.
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Anonymous

2014-05-21T14:52:41+00:00

What about 8.0 install media as /source: and no /limitaccess? Would that be enough to let your key be recognized and still get your free updates? I.e. with no /limitaccess supposedly WU would find the right stuff to give you instead of the old stuff that you were pointing to. <eg>

@Robert, I expect this would revert me back to Win 8, requiring an upgrade to Win 8.1 and then the Win 8.1 Update. .

I would be more hopeful but I don't know what it would do. I really should set up a VM so I can be less speculative. <eg>
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Anonymous

2014-05-21T14:48:28+00:00

Incidentally, my start screen does show the new power button and magnifying glass - so am I updated or not? The update always tells me it's failed and keeps trying.

That's why I ask about diagnostics. It sounds like you're almost there but something is missing. So what is it?

Look at the DISM warning and error messages in this post. I'm not sure which DISM command it was supposed to be associated with. It says "Operation: Detect only" so I would guess that may mean it was only a ScanHealth or AnalyzeComponentStore?

http://www.eightforums.com/windows-updates-activation/45441-update-kb2919355-finally-successful-after-multiple-fails.html

However, doing more speculation about those modules being listed as "corrupt" makes me wonder if they could have been "customized" by an OEM? If so, I imagine that could explain the symptom. Then I think I would try to do something about avoiding that, going so far as, if necessary, disabling Touch support, although hopefully there would be something much less invasive (perhaps using W8.0 level /source:? ) that could accomplish the same objective.

HTH

Robert
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2 people found this answer helpful.

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