This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information: http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/ <quote> when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update </quote> So, what set of users falls into that category? I have this issue as well.

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together. Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information: http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/ <quote> when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update </quote> So, what set of users falls into that category?

It's always just KB2919355. No, no store icon in system tray.

But all applications need to be reinstalled. Not exactly an optimal solution.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-21T20:45:44+00:00

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-05-21T20:15:29+00:00

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together.

Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information:

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

<quote>

when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update

</quote>

So, what set of users falls into that category?

I have this issue as well.
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Anonymous

2014-05-21T19:21:02+00:00

Just a comment. I don't personally have this issue but did a Factory Restore taking me back to Windows 8.0, then upgraded to 8.0 Pro w/media Center last night. When I upgraded to Windows 8.1 Pro w/media Center Both Window8.1 Pro and Windows 8.1 update were installed together.

Sounds like your Recovery partition was not damaged by installing W8.1, a counterexample to this information:

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

<quote>

when you upgrade through the Windows store, it wipes out the recovery partition you got with Windows 8, and doesn’t rebuild it with the update

</quote>

So, what set of users falls into that category?
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Anonymous

2014-05-21T17:28:54+00:00

It's always just KB2919355.

No, no store icon in system tray.
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Anonymous

2014-05-21T16:53:10+00:00

But all applications need to be reinstalled. Not exactly an optimal solution.
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