This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I got error 0x80070002 copy and past from Event Viewer: Installation Failure: Windows failed to install the following update with error 0x80070002: Windows 8.1 Update for x64-based Systems (KB2919355). exact problem is i get "unable to configure windows, undoing changes" while rebooting after update KB2919355 install still no solution found and in the next months i would get no security update so i will wind up with an unprotected old OS...

I too am a share-holder; somewhat larger than yours. Right now enjoying the dividend. But, if the company is so horribly run that they release garbage into the wild for customers to "experiment" with... maybe its time to dump the shares and buy AEP or AMNF... both pay a dividend, with good businesses. At least AMNF will send you free samples (great pesto)!

In less than 30 days the lack of KB2919355 is a showstopper. That machine will not get security updates and you will be vulnerable to attacks.

Honestly, comparing Apple to Linux, go apple. Better ecosystem, smoother updates. Linux is still in the "which distro you got" and the dependency packaging is funky. Drivers are better than Linux and more commercial software offerings and comparable line of business solutions. Microsoft believes they have publicly acknowledged the issue by revising it for the one main issue most were getting, and then putting in the KB the 'known issues'. [Elephant on the table] The rest of you guys are facing a rebuild. There's no easy answer here and no quick fix that I can see. If Microsoft truly mandated customer service as a core tenant they would be ensuring that each and everyone of you impacted would receive repair media. Because they have OEMs that provide the hardware and build the majority of the systems, they put the blame/lay the burden on the OEMs. OEMs point the finger at Microsoft for setting policies regarding media. Meanwhile legit customers are forced to look to questionable sources for media to do repair installs. I do not see a magical solution coming from Redmond, folks. I'm discouraged, disgusted and frankly questioning my sanity of volunteering for this company that treat their customers so horribly bad. As a shareholder of this company (trust me I owe so few shares, I'm a rounding error), I still would like to publicly apologize on behalf of Microsoft for how all of you have been treated.

@ AltanYazici , I conveyed the message to Level 2 that Microsoft needs to improve communications. On the other hand, I have been involved in similar crisis situations where trying to get the problem resolved and hope for a miracle prevents effective communication to customers. If the number of users affected by this update is accurate, I am surprised that I can get through to anyone at Microsoft. Although I am not impressed by what has happened, I have confidence that Microsoft will resolve the problem. Both of my laptops are functional and the lack of Update 1 on one of them is not a showstopper. Now it is time to get back to my 'day job' (:-).

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-24T18:00:37+00:00

I got error 0x80070002

copy and past from Event Viewer:

Installation Failure: Windows failed to install the following update with error 0x80070002: Windows 8.1 Update for x64-based Systems (KB2919355).

exact problem is i get "unable to configure windows, undoing changes" while rebooting after update KB2919355 install

still no solution found

and in the next months i would get no security update so i will wind up with an unprotected old OS...
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Anonymous

2014-05-23T18:35:59+00:00

I too am a share-holder; somewhat larger than yours. Right now enjoying the dividend. But, if the company is so horribly run that they release garbage into the wild for customers to "experiment" with... maybe its time to dump the shares and buy AEP or AMNF... both pay a dividend, with good businesses. At least AMNF will send you free samples (great pesto)!
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2014-05-23T17:38:49+00:00

In less than 30 days the lack of KB2919355 is a showstopper. That machine will not get security updates and you will be vulnerable to attacks.
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Anonymous

2014-05-23T17:38:07+00:00

Honestly, comparing Apple to Linux, go apple. Better ecosystem, smoother updates. Linux is still in the "which distro you got" and the dependency packaging is funky. Drivers are better than Linux and more commercial software offerings and comparable line of business solutions.

Microsoft believes they have publicly acknowledged the issue by revising it for the one main issue most were getting, and then putting in the KB the 'known issues'.

[Elephant on the table] The rest of you guys are facing a rebuild. There's no easy answer here and no quick fix that I can see. If Microsoft truly mandated customer service as a core tenant they would be ensuring that each and everyone of you impacted would receive repair media. Because they have OEMs that provide the hardware and build the majority of the systems, they put the blame/lay the burden on the OEMs. OEMs point the finger at Microsoft for setting policies regarding media. Meanwhile legit customers are forced to look to questionable sources for media to do repair installs.

I do not see a magical solution coming from Redmond, folks. I'm discouraged, disgusted and frankly questioning my sanity of volunteering for this company that treat their customers so horribly bad.

As a shareholder of this company (trust me I owe so few shares, I'm a rounding error), I still would like to publicly apologize on behalf of Microsoft for how all of you have been treated.
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2014-05-23T17:33:25+00:00

@AltanYazici, I conveyed the message to Level 2 that Microsoft needs to improve communications. On the other hand, I have been involved in similar crisis situations where trying to get the problem resolved and hope for a miracle prevents effective communication to customers. If the number of users affected by this update is accurate, I am surprised that I can get through to anyone at Microsoft. Although I am not impressed by what has happened, I have confidence that Microsoft will resolve the problem. Both of my laptops are functional and the lack of Update 1 on one of them is not a showstopper.

Now it is time to get back to my 'day job' (:-).
Was this answer helpful?

2 people found this answer helpful.

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