Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-27T14:55:53+00:00

    Event viewer of System log on initial install 4-13-2014:

    General view:

    Installation Failure: Windows failed to install the following update with error 0x800F0920: Windows 8.1 Update for x64-based Systems (KB2919355).

    Details:

    - System
    - Provider <br> --- --- <br><br><br><br> [ Name] Microsoft-Windows-WindowsUpdateClient <br> --- --- --- --- --- <br><br><br><br><br> [ Guid] {945A8954-C147-4ACD-923F-40C45405A658} <br> --- --- --- --- ---
    EventID 20 <br> --- --- ---
    Version 1 <br> --- --- ---
    Level 2 <br> --- --- ---
    Task 1 <br> --- --- ---
    Opcode 13 <br> --- --- ---
    Keywords 0x8000000000000028 <br> --- --- ---
    - TimeCreated <br> --- --- <br><br><br><br> [ SystemTime] 2014-04-14T04:23:10.429255200Z <br> --- --- --- --- ---
    EventRecordID 314462 <br> --- --- ---
    Correlation <br> --- ---
    - Execution <br> --- --- <br><br><br><br> [ ProcessID] 616 <br> --- --- --- --- --- <br><br><br><br><br> [ ThreadID] 5912 <br> --- --- --- --- ---
    Channel System <br> --- --- ---
    Computer Poppy-Desktop <br> --- --- ---
    - Security <br> --- --- <br><br><br><br> [ UserID] S-1-5-18 <br> --- --- --- --- ---
    - EventData
    errorCode 0x800f0920
    updateTitle Windows 8.1 Update for x64-based Systems (KB2919355)
    updateGuid {26E2A7EE-34D5-4161-AB79-56625337046F}
    updateRevisionNumber 201
    serviceGuid {7971F918-A847-4430-9279-4A52D1EFE18D}

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  2. Anonymous
    2014-05-27T14:50:32+00:00

    I am receiving error codes: 80246007 and 80070002

    I see that other people are receiving these codes as well and I spoke with microsoft and they implied that it may be a virus/malware or that it may be a firewall issue due to an antivirus program.

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  3. Anonymous
    2014-05-27T08:54:56+00:00

    I personally have wasted enough time not to think of getting another PC with a MS operating system.  Since the upgrade of my Win 8.0 to 8.1, I have had problems with every patch Tuesday.  I have spent with level 1 and 2 MS support close to 10 hours, plus all the time I spent DISM this, DISM that.

    i will spend a final weekend to do factory refresh, apply all the updates, e-bay the Lenovo ultrabook, and get a Mac!

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  4. Anonymous
    2014-05-27T08:40:19+00:00

    This is really disturbing.  I am extremely unhappy with Microsoft right now.  This problem seems to be happening with a lot of people and Microsoft isn't giving any of us answers to this problem. 

    MICROSOFT:

    PLEASE FIGURE OUT THE PROBLEM AND HELP US OUT!!!!!!!!!!!!!!!!!

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  5. Anonymous
    2014-05-27T08:28:52+00:00

    Windows 8.1 Update for x64-based Systems (KB2919355)

    1. Update using "clearcompressionflag.exe" and "Windows8.1-KB2919355-x64.msu"

    System got to 99% then said "We couldn't complete the upgrades Windows changes. Undoing changes. Don't turn off your computer".

    1. Update from menu "windows update"

    System got to 100% then said "We couldn't complete the upgrades Windows changes. Undoing changes. Don't turn off your computer".

    Then I checked View your update history

    it shows "You have not tried to install any updates for your computer"

    So I cannot get an error code.

    If I install other security updates, such as "KB2926123", I can check the "KB2926123" success status in View your update history.

    But if I try again KB2919355, it will clean all the items in the View your update history.

    Following are the commands that I have tried, but they didn't help.

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    The operation completed successfully.

    DISM.exe /Online /Cleanup-image /Scanhealth

    No component store corruption detected.

    The operation completed successfully.

    dism /online /cleanup-image /startcomponentcleanup

    The operation completed successfully.

    Can u give me any ideas?

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