This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Forum support works best when we have a clear cut problem and a clear cut solution. We're in the dog days of this update where most of the folks left (granted not all, but most) have already tried the recommendations, or they need remote support and guidance that one cannot do in a forum. As a community member here, I'm sorry if I feel frustrated because there isn't a good solution for many that are still posting. I can't help people when their systems are so corrupted that only a repair install will work.

I'm wondering whether this problem stems from a block on upgrading to 8.1 if the user has any of the applications installed which appear in the screenshot. I've compiled that using copy/paste from a number of Compatibility updates, so that's why it's a bit untidy. But as mention on the right hand side of the image, the program must be uninstalled before upgrading to 8.1

Thank you very much, Paul. I appreciate your help. I assume Microsoft is still aggressively working this problem. It would be helpful if the appropriate authorities publicly stated that they will defer making this patch the required baseline for future security updates until we can all install it. I apologize if this reply is considered off-topic, but I'm not sure where else to make this request, and haven't been able to find an official response elsewhere. You are most welcome. I would expect any communications you are asking about to come through the Windows Experience blog. That is where it was communicated the last time the requirement was extended. Windows 8.1 Update Requirement Extended

Thank you very much, Paul. I appreciate your help. I assume Microsoft is still aggressively working this problem. It would be helpful if the appropriate authorities publicly stated that they will defer making this patch the required baseline for future security updates until we can all install it. I apologize if this reply is considered off-topic, but I'm not sure where else to make this request, and haven't been able to find an official response elsewhere.

I get the exact some error. No error code and the update history shows nothing. The exact wording that I get is ..." we couldn't complete the updates, undoing changes." Please help.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2014-06-06T16:04:39+00:00

Forum support works best when we have a clear cut problem and a clear cut solution. We're in the dog days of this update where most of the folks left (granted not all, but most) have already tried the recommendations, or they need remote support and guidance that one cannot do in a forum.

As a community member here, I'm sorry if I feel frustrated because there isn't a good solution for many that are still posting. I can't help people when their systems are so corrupted that only a repair install will work.
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Anonymous

2014-06-06T15:32:59+00:00

I'm wondering whether this problem stems from a block on upgrading to 8.1 if the user has any of the applications installed which appear in the screenshot. I've compiled that using copy/paste from a number of Compatibility updates, so that's why it's a bit untidy.

But as mention on the right hand side of the image, the program must be uninstalled before upgrading to 8.1
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Anonymous

2014-06-06T15:13:37+00:00

Thank you very much, Paul. I appreciate your help. I assume Microsoft is still aggressively working this problem. It would be helpful if the appropriate authorities publicly stated that they will defer making this patch the required baseline for future security updates until we can all install it. I apologize if this reply is considered off-topic, but I'm not sure where else to make this request, and haven't been able to find an official response elsewhere.

You are most welcome.

I would expect any communications you are asking about to come through the Windows Experience blog. That is where it was communicated the last time the requirement was extended. Windows 8.1 Update Requirement Extended
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2 people found this answer helpful.

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Anonymous

2014-06-06T14:59:49+00:00

Thank you very much, Paul. I appreciate your help. I assume Microsoft is still aggressively working this problem. It would be helpful if the appropriate authorities publicly stated that they will defer making this patch the required baseline for future security updates until we can all install it. I apologize if this reply is considered off-topic, but I'm not sure where else to make this request, and haven't been able to find an official response elsewhere.
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2 people found this answer helpful.

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Anonymous

2014-06-06T14:56:35+00:00

I get the exact some error. No error code and the update history shows nothing.

The exact wording that I get is ..." we couldn't complete the updates, undoing changes." Please help.
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