Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-06T16:17:25+00:00

    <big big sigh>

    Okay email me at susan-at-msmvps.com (change the -at- to @)  I will set up a support case for you.

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  2. Anonymous
    2014-06-06T16:13:54+00:00

    I just did. They said maybe its not working due to possible viruses on my computer. I can pay $149 to have microsoft to remove them. i already paid that for virus protection. my virus protection says i have no viruses. What in the HECK!!!!

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  3. Anonymous
    2014-06-06T16:11:19+00:00

    8.1 was already installed on the computer when we got it. So far it seems like 2 of the updates went through.

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  4. Anonymous
    2014-06-06T16:10:58+00:00

    Hi Susan,

    Well, it was just a thought which had crossed my mind.

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  5. Anonymous
    2014-06-06T16:05:18+00:00

    I've seen way too many people who've had none of these apps installed.

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    2 people found this answer helpful.
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