This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

BTW how's that ISO idea working for you? Unfortunately due to the policies of the company you seek badges from I don't have a disk yet. But I eventually will. Thanks for the link to that old thread. I got a laugh about the irony when I remembered the original poster, after jumping through hoops for two weeks, finally gave up and did a reinstall. But as you said, maybe he learned some new things in the meantime.

Since I 'only' have the OEM key which came with my Surface Pro (from Microsoft!!) I cannot access the retail ISO Do you know exactly what you want from it? Perhaps it is content which is already available to you in here: PS J:\RecoveryImage> Get-WindowsImageContent -ImagePath "install.wim" -Index 1 Whatever that is, it is certainly an impressive collection of stuff. <eg> Or is that what some people are finding has been "wiped out"?

Are you so mired in the weeds yourself that you cannot see that your posts are of little assistance to the average user/customer? I was trying to rebut your "no resolution" comment politely. In fact, I think you're wrong and that there are all kinds of people who frequent these forums, who get ideas from them and are willing to try learning new things by solving their problems themselves. BTW how's that ISO idea working for you?

Ron - there's no magic fix coming that I can see. They already released an update to this KB2919355, I don't see another version coming. You may remember that I was one of the first-in when this thread spawned from the original 105-page epic, and I haven't posted anything since I tested and still failed with the Mk II update on 13 or 14 May because on advice from MS tech support I am waiting until I return home two weeks from now before I risk any more updates. But I have been lurking and recalled someone else saying something about another potential attempt in the offing. I had to dig back through the posts to find it but back on page 18 (30 May) gregr2 mentioned that, "I spoke with Microsoft again last night, they said to hold tight they are working on a fix and expect to have it released by the end of June or early July 2014." Since I 'only' have the OEM key which came with my Surface Pro (from Microsoft!!) I cannot access the retail ISO so I have no alternative but to wait for another update unless Microsoft expect me to pay for my OS twice which is self-evidently unreasonable. I haven't wasted any time posting in the last month due to lack of time and lack of any sign of progress but this does not make me any less cumulatively irritated and baffled by the lack of action and/or communication from Microsoft.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-07T13:36:07+00:00

BTW how's that ISO idea working for you?

Unfortunately due to the policies of the company you seek badges from I don't have a disk yet. But I eventually will.

Thanks for the link to that old thread. I got a laugh about the irony when I remembered the original poster, after jumping through hoops for two weeks, finally gave up and did a reinstall. But as you said, maybe he learned some new things in the meantime.
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Anonymous

2014-06-07T05:52:03+00:00

Since I 'only' have the OEM key which came with my Surface Pro (from Microsoft!!) I cannot access the retail ISO

Do you know exactly what you want from it? Perhaps it is content which is already available to you in here:

PS J:\RecoveryImage> Get-WindowsImageContent -ImagePath "install.wim" -Index 1

Whatever that is, it is certainly an impressive collection of stuff. <eg>

Or is that what some people are finding has been "wiped out"?
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Anonymous

2014-06-07T05:01:42+00:00

Are you so mired in the weeds yourself that you cannot see that your posts are of little assistance to the average user/customer?

I was trying to rebut your "no resolution" comment politely. In fact, I think you're wrong and that there are all kinds of people who frequent these forums, who get ideas from them and are willing to try learning new things by solving their problems themselves.

BTW how's that ISO idea working for you?
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Anonymous

2014-06-07T04:09:01+00:00

Ron - there's no magic fix coming that I can see. They already released an update to this KB2919355, I don't see another version coming.

You may remember that I was one of the first-in when this thread spawned from the original 105-page epic, and I haven't posted anything since I tested and still failed with the Mk II update on 13 or 14 May because on advice from MS tech support I am waiting until I return home two weeks from now before I risk any more updates. But I have been lurking and recalled someone else saying something about another potential attempt in the offing. I had to dig back through the posts to find it but back on page 18 (30 May) gregr2 mentioned that, "I spoke with Microsoft again last night, they said to hold tight they are working on a fix and expect to have it released by the end of June or early July 2014."

Since I 'only' have the OEM key which came with my Surface Pro (from Microsoft!!) I cannot access the retail ISO so I have no alternative but to wait for another update unless Microsoft expect me to pay for my OS twice which is self-evidently unreasonable. I haven't wasted any time posting in the last month due to lack of time and lack of any sign of progress but this does not make me any less cumulatively irritated and baffled by the lack of action and/or communication from Microsoft.
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Anonymous

2014-06-07T02:27:49+00:00

Amen!!!!
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