This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

No, not unless to bought a Windows 8.1 full version and did not update through the store. You will have to start from scratch, installing whatever OS came on your computer than upgrade to 1 step at a time until you install Windows 8.1.1. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

http://www.zdnet.com/windows-8-1-consumers-its-time-to-move-to-update-1-7000030378/ and http://www.cnet.com/news/windows-8-1-patches-wont-install-without-april-update/ The vast majority of folks have had no problem with this update (well, according to Microsoft) All cases I've recently opened have had the same resolution: Reinstall Find repair media from someplace on the web rebuild The servicing stack is so corrupted nothing is working. I am seeing no other solution, no magic fix. I'm sorry for no better resolution than this. I presume you mean reinstall 8.1.....how do I do that, you don't get a OS cd anymore with a new purchase. What happens to all my files when I reinstall? The lack of a real solution strongly suggest nobody knows the cause, so how is the reinstall going to be any different than the current attempted installs of the update? If I have to buy 8.1 again then find some dude on the web to with "repair media" (repair what) I need some assurance that it will work. MS needs to step up and get this fixed!

http://www.zdnet.com/windows-8-1-consumers-its-time-to-move-to-update-1-7000030378/ and http://www.cnet.com/news/windows-8-1-patches-wont-install-without-april-update/ The vast majority of folks have had no problem with this update (well, according to Microsoft) All cases I've recently opened have had the same resolution: Reinstall Find repair media from someplace on the web rebuild The servicing stack is so corrupted nothing is working. I am seeing no other solution, no magic fix. I'm sorry for no better resolution than this.

We are getting the exact same issue on a couple of our devices...this is really irritating. When are we going to find a solution? Do I need to do a fresh install along with a transfer wizard? Please help us!!!

There is no update history, doesn't record that there was an update attempted. I've manually tried the updates with suggested settings around a dozen times not including that times that it tries to update from the automatic software update settings in windows 8.1. the update always stops at 75% and after reboot it then it starts the recovery which it tries 2 more times each time rebooting before my logon screen comes back. One thing it always does is I loose my Internet explorer from my desktop icons and start screen, I have to go back and reset the microsoft default programs to get it back. I have a new Gateway with factory installed W8.1 Pro media center. This is my work PC and I need to fix the issue, ...is there a fix? This thread is full of people with the same issue but I have yet to find a post that provides a solution.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2014-06-10T18:46:50+00:00

No, not unless to bought a Windows 8.1 full version and did not update through the store. You will have to start from scratch, installing whatever OS came on your computer than upgrade to 1 step at a time until you install Windows 8.1.1. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-10T18:36:04+00:00

http://www.zdnet.com/windows-8-1-consumers-its-time-to-move-to-update-1-7000030378/ and http://www.cnet.com/news/windows-8-1-patches-wont-install-without-april-update/

The vast majority of folks have had no problem with this update (well, according to Microsoft)

All cases I've recently opened have had the same resolution:

Reinstall

Find repair media from someplace on the web

rebuild

The servicing stack is so corrupted nothing is working.

I am seeing no other solution, no magic fix. I'm sorry for no better resolution than this.

I presume you mean reinstall 8.1.....how do I do that, you don't get a OS cd anymore with a new purchase. What happens to all my files when I reinstall?

The lack of a real solution strongly suggest nobody knows the cause, so how is the reinstall going to be any different than the current attempted installs of the update? If I have to buy 8.1 again then find some dude on the web to with "repair media" (repair what) I need some assurance that it will work. MS needs to step up and get this fixed!
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-10T17:04:22+00:00

http://www.zdnet.com/windows-8-1-consumers-its-time-to-move-to-update-1-7000030378/ and http://www.cnet.com/news/windows-8-1-patches-wont-install-without-april-update/

The vast majority of folks have had no problem with this update (well, according to Microsoft)

All cases I've recently opened have had the same resolution:

Reinstall

Find repair media from someplace on the web

rebuild

The servicing stack is so corrupted nothing is working.

I am seeing no other solution, no magic fix. I'm sorry for no better resolution than this.
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-10T16:51:18+00:00

We are getting the exact same issue on a couple of our devices...this is really irritating. When are we going to find a solution? Do I need to do a fresh install along with a transfer wizard? Please help us!!!
Was this answer helpful?

0 comments No comments
Anonymous

2014-06-10T16:23:47+00:00

There is no update history, doesn't record that there was an update attempted. I've manually tried the updates with suggested settings around a dozen times not including that times that it tries to update from the automatic software update settings in windows 8.1. the update always stops at 75% and after reboot it then it starts the recovery which it tries 2 more times each time rebooting before my logon screen comes back. One thing it always does is I loose my Internet explorer from my desktop icons and start screen, I have to go back and reset the microsoft default programs to get it back.

I have a new Gateway with factory installed W8.1 Pro media center. This is my work PC and I need to fix the issue, ...is there a fix? This thread is full of people with the same issue but I have yet to find a post that provides a solution.
Was this answer helpful?

0 comments No comments