This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

If it was Microsoft updates there would be a **** of a lot more people with that problem Most people are up-to-date and will be able to get todays update. You say that you are at factory that means it was provided by Gateway. They get cop;ies from Microsoft at a discount in return Gateway is responsible for tech support , not Microsfot. Microsoft may still try and help but the buck stops at Gateway. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

I don't understand what the problem is?? Windows 8.1 (without mandatory update) is just fine. Just turn your automatic updates off until next year. By then it will be fixed, and you haven't wasted any time, money, or grief. Just keep your Malwarebytes and Spybot up-to-date. You really have no other choice because none of the "solutions" work, and Microsoft isn't aware that they have re-created Vista. So, avoid MS Updates and be happy.

None of us community members are forgetting that. Unfortunately there's not much we can do. :-(

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir That's just it I am at factory specs now ! My Gateway PC works just fine, the problems arise when I try or the system automatically tries to install a Microsoft update to a Microsoft operating system. Using the OEM as a scapegoat is BS and it doesn't apply to the folks who downloaded from MS store or purchased from a retailer....the issue is a Microsoft 8.1/update issue....let's not forget that fact. When I have an Adobe issue or an issue with other OEM installed software they don't send me to the OEM they help me.....it's called customer service.

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you. What if you are beyond your warranty period? Is the computer manufacturer responsible to help you fix Windows issues that come from Windows Updates? I doubt it.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-10T21:20:36+00:00

If it was Microsoft updates there would be a **** of a lot more people with that problem Most people are up-to-date and will be able to get todays update. You say that you are at factory that means it was provided by Gateway. They get cop;ies from Microsoft at a discount in return Gateway is responsible for tech support , not Microsfot. Microsoft may still try and help but the buck stops at Gateway. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
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Anonymous

2014-06-10T21:18:41+00:00

I don't understand what the problem is?? Windows 8.1 (without mandatory update) is just fine. Just turn your automatic updates off until next year. By then it will be fixed, and you haven't wasted any time, money, or grief. Just keep your Malwarebytes and Spybot up-to-date. You really have no other choice because none of the "solutions" work, and Microsoft isn't aware that they have re-created Vista. So, avoid MS Updates and be happy.
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Anonymous

2014-06-10T21:12:51+00:00

None of us community members are forgetting that. Unfortunately there's not much we can do. :-(
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Anonymous

2014-06-10T21:09:16+00:00

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

That's just it I am at factory specs now! My Gateway PC works just fine, the problems arise when I try or the system automatically tries to install a Microsoft update to a Microsoft operating system.

Using the OEM as a scapegoat is BS and it doesn't apply to the folks who downloaded from MS store or purchased from a retailer....the issue is a Microsoft 8.1/update issue....let's not forget that fact.

When I have an Adobe issue or an issue with other OEM installed software they don't send me to the OEM they help me.....it's called customer service.
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Anonymous

2014-06-10T20:32:30+00:00

You didn't buy Windows 8 from Microsoft you bought from Gateway with your computer. and they are the ones responsible to see that it works Talk to Gateway they have to provide a way for you to get back to factory Specs. Hope this helps and if you need further assistance post and we will be glad to Help you.

What if you are beyond your warranty period? Is the computer manufacturer responsible to help you fix Windows issues that come from Windows Updates? I doubt it.
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