This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

Unless you work for Microsoft, I don't think any of us can affirmatively state that only those impacted are a small minority. Regardless of the number, the fact that this is even happening - that machines get so corrupted that they cannot be serviced is inexcusable. This should not be happening -at-all-. I see no root cause being found, I see no good solution. On behalf of that small minority, do not discount their pain and the impact this has on their productivity please.

I am in no way blaming you. Quite frankly I'm upset that this is the state of affairs. I can only report what is happening in the support cases that I have set up on behalf of impacted customers. They are being told they have to reinstall the operating system and are being sent back to the OEM for media. I apologize that I have no other solution to offer.

You will not receive any needed security updates starting today. One cannot avoid updates and be happy.

People with this problem are a very small minority and it can be fixed with a Factory Reset, it just takes time. There are Many times Windows 8.1.1 users then there are users with the issue. You need to do a factory reset and upgrade step as as of today there will be no updates with out your being up to date with this update installed. Hope this helps and if you need further assistance post and we will be glad to Help you. The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum. "When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir

Is there a lawyer in the house? I believe what Microsoft deserves is a class action law suit for breaking thousands of users' computers with a faulty upgrade and then blaming the users or the OEMs, not directly but through their moderators who post things like this is my personal opinion in does not mean Microsoft..... blah, blah. I alone spent over 30 hours trying to fix the mess Microsoft created and now it says that they cannot help us! Anyone ones to buy a Lonovo Ultrabook 4th gen i5, 500GB hybrid drive restored to the factory shipped condition at half price?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-10T21:50:18+00:00

Unless you work for Microsoft, I don't think any of us can affirmatively state that only those impacted are a small minority. Regardless of the number, the fact that this is even happening - that machines get so corrupted that they cannot be serviced is inexcusable.

This should not be happening -at-all-. I see no root cause being found, I see no good solution.

On behalf of that small minority, do not discount their pain and the impact this has on their productivity please.
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Anonymous

2014-06-10T21:43:48+00:00

I am in no way blaming you. Quite frankly I'm upset that this is the state of affairs.

I can only report what is happening in the support cases that I have set up on behalf of impacted customers. They are being told they have to reinstall the operating system and are being sent back to the OEM for media.

I apologize that I have no other solution to offer.
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Anonymous

2014-06-10T21:41:40+00:00

You will not receive any needed security updates starting today. One cannot avoid updates and be happy.
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Anonymous

2014-06-10T21:41:16+00:00

People with this problem are a very small minority and it can be fixed with a Factory Reset, it just takes time. There are Many times Windows 8.1.1 users then there are users with the issue. You need to do a factory reset and upgrade step as as of today there will be no updates with out your being up to date with this update installed. Hope this helps and if you need further assistance post and we will be glad to Help you.

The above opinion is mine and mine alone and doesn't necessarily reflect that of Microsoft, it's employees, or any other member of this forum.

"When we try to pick out anything by itself, we find it hitched to everything else in the Universe." -John Muir
Was this answer helpful?

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Anonymous

2014-06-10T21:34:16+00:00

Is there a lawyer in the house? I believe what Microsoft deserves is a class action law suit for breaking thousands of users' computers with a faulty upgrade and then blaming the users or the OEMs, not directly but through their moderators who post things like this is my personal opinion in does not mean Microsoft..... blah, blah. I alone spent over 30 hours trying to fix the mess Microsoft created and now it says that they cannot help us!

Anyone ones to buy a Lonovo Ultrabook 4th gen i5, 500GB hybrid drive restored to the factory shipped condition at half price?
Was this answer helpful?

0 comments No comments